I recently got 4 of 9 GTS models with issues/defects. Being that I bought them from another vendor, GTS told me to pound sand. Fortunately I got a nice discount back(from CK, not GTS) and was able to 'rescue' some of the issues on the others. They did offer to take them back entirely. None of them were anything like that model, which is absolutely unacceptable. I can not believe they only offer a pittance off for a direct order(a pre-order that funded its production no less).
I would offer them that I repair it myself for time paid ~3.5 hours @75.00/hour=$262.00 discount.
Sprue mounting tab on headlight, red paint everywhere(probably from the spoiler bouncing around), broken part, crooked BOSCH decal passenger side, scratched/scraped SHELL decal driver side, and the wiper. A lot of it probably came from the broken spoiler and an Ace Ventura delivery man, but just the headlight tab would make me nuts. Damage could of easily happened from production shipping to GTS in France as it did from them to you. Glad to see they offer parts so you can build the model correctly yourself(if you can take it apart without damage).
Not to pile on, but I can not believe they just don't send out a replacement. According to them, this is almost 'normal' for their QC standards based on the 'solution'. Really, a $25 coupon to the next purchase? What happens if that comes in damaged? All of my GTS cars with issues came with QC cards as well...And none were possibly shipping related(like your headlight surround)
My last 4 issues were:
930 slant nose, dimple in the mold on the hood. Minor but impossible to fix
930 slant nose, acetate window slightly bent at the rear, paint smears. I got this one cleaned up and back to 95% percent, but in my 'time' it cost me more then the model did.
964 turbo lightweight, driver side headlight crooked in the mount(clocked about 10 degrees off center). very carefully broke it free and fixed it.
911 1988 club sport, black trim paint smears in a lot of places. Removed them with a toothpick.
*As a note, to protect the paint(which the color coat comes off even with the slightest compound), first try a standard round wood toothpick to gently rub off any stray trim paint before resorting to abrasives/chemicals.
What cracks me up is the email where they lead with this line
"Thank you for contacting us. You have our sincerest apologies for the model you have received, as it is not at all up to the standard of quality that we try to meet."
Meaning they gave you a completely defective model, then the banquet of bullshit ensues.
GTS better mind themselves to not get too comfortable. And all of this after their recent price hike.
I would consider the coupon a nice offer if it were only the headlight. On a white model, this could be carefully shaved off with a razor blade and be none the worse for wear. With their shipping account, I'm sure they could get reimbursed for the shipping damage.
Edited by kevinb120, 01 July 2015 - 11:32 PM.