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Autoart Subaru Impreza 22B Postage Issue


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#1 OFFLINE   Numark83

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Posted 21 January 2016 - 04:25 AM

Hi Guys,

Recently I bought and then sold an original release Subaru Impreza 22B. It was in fantastic condition.

When I packed the model, I used twine to tie up the bonnet, doors, and boot (the boot screw was missing when I purchased it). The original straps were no longer with the model either, hence the twine.

I got an email tonight from the buyer and this is what he found when he opened the box...

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Just wondering if anyone else has had this issue, and if so, what their way of fixing it was. I fortunately purchased postage insurance so neither of us should be out of pocket.

Edited by Numark83, 21 January 2016 - 09:59 AM.


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#2 OFFLINE   Diecast_Collector

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Posted 21 January 2016 - 04:28 AM

best bet next time is to put styrofoam balls inside it and close the box.... so the car cannot move within the styrofoam balls or whatever they are called.   Those are some super small pics though.

#3 OFFLINE   Petey

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Posted 21 January 2016 - 04:29 AM

They're winding you up, the doors on the original 22b literally just clip on and off, if the doors had come loose in transit the first thing that would happen is the mirrors would snap off.

I'm betting they've got the car, pulled the doors off for the pics and put them straight back on hoping for a partial refund.
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#4 OFFLINE   Diecast_Collector

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Posted 21 January 2016 - 04:31 AM

^ that actually seems very logical, I don't see any scratching/chipping/or damage and if he really took good pictures, why even take it out of the box in the first place and put the doors neatly down on a pillow?

Edited by Diecast_Collector, 21 January 2016 - 04:32 AM.


#5 OFFLINE   mkhabbaz

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Posted 21 January 2016 - 04:33 AM

Yea also if they came off in shipping then there will be scratches all over.
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#6 OFFLINE   Numark83

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Posted 21 January 2016 - 04:42 AM

I will bring this up when I speak with him. However, horror seller stories I have heard relating to buyers scamming "damaged" models to get their money back usually start the claim process before contacting the seller, and then Paypal refund first and ask questions later. This guy just sent me the pics and wrote the doors have fallen off without any frustration...

View PostDiecast_Collector, on 21 January 2016 - 04:28 AM, said:

best bet next time is to put styrofoam balls inside it and close the box.... so the car cannot move within the styrofoam balls or whatever they are called.   Those are some super small pics though.

Thanks for the tip, and yes, the pic's are quite small!

#7 OFFLINE   Craig

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Posted 21 January 2016 - 05:37 AM

View PostDiecast_Collector, on 21 January 2016 - 04:28 AM, said:

best bet next time is to put styrofoam balls inside it and close the box.... so the car cannot move within the styrofoam balls or whatever they are called.   Those are some super small pics though.
That will totally mess the model up!! Trust me!! NEVER DO THIS!! The packing will cause a solid surface & scratch the model.

View PostPetey, on 21 January 2016 - 04:29 AM, said:

They're winding you up, the doors on the original 22b literally just clip on and off, if the doors had come loose in transit the first thing that would happen is the mirrors would snap off.

I'm betting they've got the car, pulled the doors off for the pics and put them straight back on hoping for a partial refund.
Yep, there's no way they came off if he put twine round them holding them shut. I had one once where a seller didn't secure the doors, one popped off & decimated the model :gaah:

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#8 OFFLINE   Diecast_Collector

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Posted 21 January 2016 - 05:58 AM

I've had 3 models come in with the styrofoam balls and no damage at all, he has to stuff the box with them so theres is NO movement.

#9 OFFLINE   Craig

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Posted 21 January 2016 - 06:15 AM

View PostDiecast_Collector, on 21 January 2016 - 05:58 AM, said:

I've had 3 models come in with the styrofoam balls and no damage at all, he has to stuff the box with them so theres is NO movement.
Wait till you get one that comes all scratched up because of it. Trust me it will happen!!

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#10 OFFLINE   Diecast_Collector

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Posted 21 January 2016 - 06:42 AM

We'll see and until then.... its just a solution/tip.

#11 OFFLINE   Craig

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Posted 21 January 2016 - 06:59 AM

View PostDiecast_Collector, on 21 January 2016 - 06:42 AM, said:

We'll see and until then.... its just a solution/tip.
It is a bad bad tip & I advise anyone buying something to never ask their seller to do it.

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#12 OFFLINE   Floper54

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Posted 21 January 2016 - 08:04 AM

Agree with you Craig, the styrofoam balls inside the box damage the paint...
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#13 OFFLINE   Numark83

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Posted 21 January 2016 - 03:45 PM

View PostPetey, on 21 January 2016 - 04:29 AM, said:

the doors on the original 22b literally just clip on and off

Is there a technique to clipping them back in?

#14 OFFLINE   Numark83

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Posted 21 January 2016 - 06:26 PM

I have now discovered the mirror did break off during postage but was repaired prior to the photo of the loose doors being taken.

#15 OFFLINE   Diecast_Collector

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Posted 21 January 2016 - 06:52 PM

Well, SORRRRRY for an apparently bad tip but I havent been affected by what I said.

#16 OFFLINE   wrx_triggerhappy

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Posted 21 January 2016 - 07:50 PM

Enough gentlemen. Back to your corners please.

Sorry to hear Numark that the doors came off but as you did insurance no money out of your pocket will come. The seller can collect the money through the postal service if he wants or take the loss or own up and try to fix it.

I highly suggest next time use blue painters tape on the doors, bonnets etc. This is simple and effective. The adhesive isn't harsh but do pay attention that you aren't covering decals. Any adhesive depending on the temperature changes in transit can ruin a model. The other option I do is tape then use kleenex over the model and tape again. It cushions everything.

Hope this gets resolved. :occasion14:

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#17 OFFLINE   Numark83

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Posted 21 January 2016 - 09:16 PM

Thanks Sam, that tape tip sounds good. The buyer is keen to see if he can pop the doors back in, hopefully he can perform a successful reattachment over the weekend. If anyone has done this, please post any tips  - I'd really appreciate it.

I've pictured how it could've happened and the only believable scenario is that the postage box has taken a big whack which has popped both of the doors out of their hinges. There's no way the twine could've played a part in the doors coming off.

#18 OFFLINE   Numark83

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Posted 21 January 2016 - 11:14 PM

All fixed, buyer managed to get everything back together :occasion14:

#19 OFFLINE   mairandeddy

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Posted 22 January 2016 - 03:02 PM

View PostNumark83, on 21 January 2016 - 11:14 PM, said:

All fixed, buyer managed to get everything back together :occasion14:

Great outcome Numark! :yahoo:

View PostDiecast_Collector, on 21 January 2016 - 04:28 AM, said:

best bet next time is to put styrofoam balls inside it and close the box....

I have to say I have reservations about putting packing INSIDE the window boxes D_C, as the two models I've had with this kind of packing have had problems...
#1 had rubbed and matted the gloss finish on the edges of the model where the packing had compacted in transit... :bawling:
#2 was an 'open window' model and there was lots of foam 'dust' had entered the interior of the model and was clinging to the inside of the screens due to static....I've never managed to get them out! :gaah: ....just my :twocents:

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#20 OFFLINE   CalMul

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Posted 13 March 2016 - 10:33 AM

I also dont like styrofoam balls or likewise within the packaging, imo you will really have to compress it in there to "make the car unable to move", as it gives quite freely.

Als it just makes mess and everything dirty. Bulders tape is a great idea
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