Brand new model that was previously open and then returned to the seller
Posted 24 July 2016 - 12:21 AM
One of my friends had (well, I hope it is past tense) similar issue but after threatening one store that he will stop making his purchases over there they stopped doing it (he use to leave 600+ euros per month).
And now, I am really curios do other people have similar issues? Do stores tend to send them used items? If they do, how do you resolve the case and did they stopped doing it?
Posted 24 July 2016 - 12:24 AM
Posted 24 July 2016 - 12:57 AM
I would prefer if they would openly tell me "Hey we don't have brand new in the box on stock, how about xy% discount and you get open box/returned/used model?". That way I would feel bit more respected and that my business is valuable and appreciated. This way I feel like an idiot and I really don't have any desire to go back and make any orders from them. As I sad, I was annoyed by Modelissimo in the past so much that at the end I got my Bugatti Mozart from US seller for 100$ more. I simply didn't want to buy the model and get open/used/whatever model and then to write them one more e-mail to request either new or money back. And now, I don't even bother to go to see what modelissimo has on stock. I really don't care. They could sell brand new in the box CMC's for 1$ and I will not even bother to go and to see them.
Also I forgot to say this last model I got used is Koenigsegg Agera and I know it was not opened for the pictures because seller uses only pictures that are provided by the manufacturer.
Posted 24 July 2016 - 03:13 AM
Opened doesnt have to mean used, some sellers check models before shipping them out.
Posted 24 July 2016 - 09:04 AM
Posted 24 July 2016 - 11:13 AM
Such practices must be financially beneficial for them as not all people that buy models have the same expectations regarding quality. Therefore, one model that I judge as bad could be accepted by another customer. Also, when the model price is quite low, some people don't want the hassle of returning it. So unless a model has some very big visible damage (like missing a wheel !), there's a good chance they will be able to get away with it.
Posted 24 July 2016 - 01:35 PM
If you see something you are interested in, check the companies e-bay site. E-bay requires any issues to be clearly stated on the header and detailed in the text. It may end up costing the same as the website price, with the guarantees e-bay insists on.
CK have two bricks and mortar retail stores of their own, and models have have been opened for possible customer viewing. They also have a partner retailer elsewhere in Germany. If a retailer has had issues with a batch of items, or problems with the brand in question, it's not unreasonable to think they will check the whole shipment.
German 'distance selling' laws require a cooling off period, when you can change your mind or return items at your whim.
I had to return a Spark GT40 to Modelissimo recently, and it was replaced by a brand new alternative. I was happy with their service.
Faulty items sent back to CK were similarly dealt with efficiently - even if the item was heavily discounted.
One last point, in the comments box at the payment phase, insist that the item be brand new and unopened - this should appear as part of the order confirmation e-mail.
Edited by slartibartfast229, 24 July 2016 - 01:36 PM.
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