Wanted to share a serious disaster i had with the ck-modelcars few weeks ago, was quite busy so didn't got time to post it, I have been their customer since years with several thousand euro's total orders.
This time i ordered 2x 1/18 NZG Mercedes Actros Trucks at 230eur each (which later jumped to 330eur), i got shipping notification on 28-09-2016 and was daily checking for the updates as i was desperately waiting for the Actros, there was no update till a week except "the instruction data for this shipment have been provided by the sender to DHL electronically"
On 05-10-2016, i emailed ck-modelcars that i think there is something wrong with the tracking number because there is still no update, in return, this is the answer i get:
"thanks for your order and your payment.
The modelcar you ordered is defect and we can´t reorder it anymore.
Missing modelcar: Mercedes-Benz Actros 2 Gigaspace 4x2 FH 25 Truck tractor white 2016 1:18 NZG 2x
So we refunded the amount of 486,90€ directly to your paypal account."
I was shocked to see such a reply from them, i was extremely frustrated at the moment and replied them that i need pictures of the defected model as i can not believe that both the trucks were damaged, here's how they changed the story:
"Of course we can understand your anger in this case. But we had a stock mistake in our system, which could now be cleared. The models aren´t defect, we just don´t have any left in stock and we couldn´t re-order them. That´s why the below mentioned amount had to be refunded."
My blood was boiling at this moment, first they said that the models were defected and then they mention that they had issues in stock, i could never expect such a terrible reply from them.
Now what, the Actros model that i bought for 230eur each had already jumped to over 400euro's each, that's as much as twice the original price i paid them, i requested them a lot to arrange the models for me anyhow but all they said was "No, we can't"
I demanded that they provide me 100euros extra refund for each truck at least because technically they sold mine models for 330euros each that were sold after i placed the order - the stock mistake was their issue, not mine so they should compensate me.
And at the end, all they gave me was a 35euros voucher as a "gesture of goodwill"
I have been extremely disappointed & disheartened by this cancellation, i do believe that this cancellation has been intentional because they sold those trucks at a "black market price".
I'm still searching for the Actros at a good reasonable price which i highly doubt i could find one, all i can do now is wait for 2 more months for the rest of the hobby edition colors to come.
Edited by usmanulamin, 15 October 2016 - 02:53 AM.