StratosWRC, on 16 December 2016 - 06:04 PM, said:
I think they'll tell you to take a hike, but you could open it, reglue that part, and touch up the spoiler with some white paint
I think I'll take a hike, cancel all my future orders with them, unlike thier facebook page, block their website on my mobile and pc IF they don't give me a proper answer. It's only fair
Alex SZ1996, on 16 December 2016 - 06:08 PM, said:
well i see 3 options.
1. you could ask for a replacement
2. return the model and get refund
3. maybe get an partial refund, and fix it yourself if you are used to fix models.
the white paint could maybe be touched up with some paint, and the loose interior part could be glued back if you are able to take the model apart.
1-3. It depends on their response but if I rephrased this situation you would get why I am displeased. I'm handy with my craft and I can do them no problem.
Does anyone buy a NEW conditioned good/ product to have it repaired yourself, so that it is in the condition that they are supposed to be in in the first place?
I build stuff in my workplace and they are qc'd extensively so that they are not delivered with issues.
There is a cost to that, returned shipping, exchanging emails (time), resending products, losing orders etc.