If you provide the name of the company/ website/ username, I'll put it on the updated list. In addition to this, so it's not all doom and gloom- if you think there's a website or seller that's done a particularly good job, provide their company/ website/ username and they'll be put on the good list. Also, please put reasons for both, so that this stays objective.
Asheville Diecast. "The guy who runs this store is a total dick. I went to his store in person when I was vacationing in NC and he was very rude to me until I had payed for the diecast, $100 worth, when he became instantly nice. Recently, I called his store to see if they had this one model in stock and he sounded very unpleasant when I asked him, and then when I asked him what color it was, he blew up on me, and told me not to ask him what is in stock because he doesn't update the website. Not to mention his store is very dirty and there is a big dog running around it."
"Don't order from this place. They got 2 out of 2 orders wrong. They send the wrong color cars even though you order a specific color. They don't bother checking what's in the box before they package and ship to you. They also take forever to reply to any questions. AVOID AT ALL COSTS."
UKdiecastcars.co.uk- "Ordered something from them that they said was available. 2 weeks later and no word about where it was, I tried calling them on numerous occasions. No one responded. They told me it was only a pre-order (it wasn't), cancelled my order. The model still said it was available on their site for months afterwards. Took me a month to resolve."
Deartoy30- "I had a problem with an AUTOart Ford Cosworth and Deartoy30 was less than sympathetic, charged me an until-then hidden restocking fee, told me that collectors like me are a pain to deal with, and told me never to order from him again (happy to oblige)."
JM Toys Ltd- "These are a pretty big ebay seller. I ordered a car, it didnt arrive so I emailed them, they said its on its way, still didnt arrive so sent them a further four polite emails which all went unanswered. Item never arrived and ebay intervened and refunded me but no thanks to JM Toys Ltd. I understand that things get lost in the post but not replying to emails is unacceptable."
plymouthdiecast- "Ordered something from them in late April. The expected delivery day went by and a couple of days later I sent them a message just asking if they could confirm it had been sent. No reply. Sent another message a few days later, no reply. It wasn't until I threatened to go via Paypal and get a refund before they replied to me. Took them 3 weeks after the auction ended before they posted it."
Design in Motion
Go Motor Bids
Netmerchants.co.uk- "A limited number of models, but they're well priced, have speedy delivery and have free P&P to UK residents with orders of over £45."
houseofhobbies.com- (Burbank (LA area), California) "These guys use Replicarz as their distributor and can get any cars from that website at their store. Their prices are extremely competitive, and they value return customers. Communication is also quick."
scale18.com- (BC Canada) "Another great place that has good communication. Only negative is they only ship packages to the US on Tuesdays. So you better order before then to get your order quicker! They have a ton of stuff!"
auctionslady- "(quick ship, decent price)"
Cheap Diecast Models- "Always low prices, free P&P within the UK and the guy is great to deal with. Always very loyal to his customers."
diecastroom- "Also Mclarenf1 on this forum. His packing is excellent, in the top five compared to all the sellers I've ever bought from. His communication is quick. He just never advertises what he sells on this forum, but I keep an eye on what he's selling every once in a while. (He's not always selling stuff)"
Lobster Diecast- "Another ebay seller. Very low prices and no problems with shipping"
minineopet-"I've ordered from them once, but their communication and packing was very good. I would not hesitate to order form them again."
rc.empire- "(package arrived 1 week after ordering- China to Illinois, good communication)"
Zilvladimi- "He's someone I trust enough to deal with outside of ebay for all my newest release diecast needs (this way you can save ~10% or more). He's really reasonable, and has great customer service in case you need to exchange something. (Because we all know with the newer Autoarts, Kyoshos, and Minicahmps, they all have QC issues) Also when he's near the computer (which is quite often) he'll respond to emails in minutes."
Edited by Superleggera, 19 May 2010 - 02:08 PM.