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Buyers Beware


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#1 OFFLINE   Superleggera

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Posted 15 May 2010 - 12:31 PM

I thought it would be useful if we had a list of shops, websites, eBay users that we strongly recommend against buying from, just so we can know a little bit more about who we're dealing with. We all know there are some people out there that specialise in bad business management and they're doing a discredit to the hobby, as well as taking money away from us and the good, trusted sellers out there.

If you provide the name of the company/ website/ username, I'll put it on the updated list. In addition to this, so it's not all doom and gloom- if you think there's a website or seller that's done a particularly good job, provide their company/ website/ username and they'll be put on the good list. Also, please put reasons for both, so that this stays objective.


Bad
Asheville Diecast.  "The guy who runs this store is a total dick.  I went to his store in person when I was vacationing in NC and he was very rude to me until I had payed for the diecast, $100 worth, when he became instantly nice.  Recently, I called his store to see if they had this one model in stock and he sounded very unpleasant when I asked him, and then when I asked him what color it was, he blew up on me, and told me not to ask him what is in stock because he doesn't update the website.  Not to mention his store is very dirty and there is a big dog running around it."

mindgamesexpress

modelcarcorner.com (Germany)
"Don't order from this place. They got 2 out of 2 orders wrong. They send the wrong color cars even though you order a specific color. They don't bother checking what's in the box before they package and ship to you. They also take forever to reply to any questions. AVOID AT ALL COSTS."


UKdiecastcars.co.uk- "Ordered something from them that they said was available. 2 weeks later and no word about where it was, I tried calling them on numerous occasions. No one responded. They told me it was only a pre-order (it wasn't), cancelled my order. The model still said it was available on their site for months afterwards. Took me a month to resolve."

eBay sellers
Deartoy30- "I had a problem with an AUTOart Ford Cosworth and Deartoy30 was less than sympathetic, charged me an until-then hidden restocking fee, told me that collectors like me are a pain to deal with, and told me never to order from him again (happy to oblige)."

JM Toys Ltd- "These are a pretty big ebay seller. I ordered a car, it didnt arrive so I emailed them, they said its on its way, still didnt arrive so sent them a further four polite emails which all went unanswered. Item never arrived and ebay intervened and refunded me but no thanks to JM Toys Ltd. I understand that things get lost in the post but not replying to emails is unacceptable."

plymouthdiecast- "Ordered something from them in late April. The expected delivery day went by and a couple of days later I sent them a message just asking if they could confirm it had been sent. No reply. Sent another message a few days later, no reply. It wasn't until I threatened to go via Paypal and get a refund before they replied to me. Took them 3 weeks after the auction ended before they posted it."

Good
Design in Motion

Diecast Country

Diecast Fast

Collectable Diecast

Go Motor Bids

Netmerchants.co.uk- "A limited number of models, but they're well priced, have speedy delivery and have free P&P to UK residents with orders of over £45."

houseofhobbies.com- (Burbank (LA area), California) "These guys use Replicarz as their distributor and can get any cars from that website at their store. Their prices are extremely competitive, and they value return customers. Communication is also quick."

Legacy

Replicarz

scale18.com- (BC Canada) "Another great place that has good communication. Only negative is they only ship packages to the US on Tuesdays. So you better order before then to get your order quicker! They have a ton of stuff!"

Scoomer

Speedgear

eBay sellers
auctionslady- "(quick ship, decent price)"

Cheap Diecast Models- "Always low prices, free P&P within the UK and the guy is great to deal with. Always very loyal to his customers."

Chupula

diecastroom-  "Also Mclarenf1 on this forum. His packing is excellent, in the top five compared to all the sellers I've ever bought from. His communication is quick. He just never advertises what he sells on this forum, but I keep an eye on what he's selling every once in a while. (He's not always selling stuff)"

Lobster Diecast- "Another ebay seller. Very low prices and no problems with shipping"

minineopet-"I've ordered from them once, but their communication and packing was very good. I would not hesitate to order form them again."

modelcarhk88

rc.empire- "(package arrived 1 week after ordering- China to Illinois, good communication)"

superbdiecast

Zilvladimi- "He's someone I trust enough to deal with outside of ebay for all my newest release diecast needs (this way you can save ~10% or more). He's really reasonable, and has great customer service in case you need to exchange something. (Because we all know with the newer Autoarts, Kyoshos, and Minicahmps, they all have QC issues) Also when he's near the computer (which is quite often) he'll respond to emails in minutes."

Edited by Superleggera, 19 May 2010 - 02:08 PM.

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#2 OFFLINE   MED

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Posted 15 May 2010 - 02:37 PM

DearToy30 - No good
Zilvladimi - Good
Chupula - Good
House of Hobbies (retailer) - Good

Edited by MED, 16 May 2010 - 07:26 AM.

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#3 OFFLINE   118supercars

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Posted 15 May 2010 - 04:58 PM

Bad: Asheville Diecast.  The guy who runs this store is a total dick.  I went to his store in person when I was vacationing in NC and he was very rude to me until I had payed for the diecast, $100 worth, when he became instantly nice.  Recently, I called his store to see if they had this one model in stock and he sounded very unpleasant when I asked him, and then when I asked him what color it was, he blew up on me, and told me not to ask him what is in stock because he doesn't update the website.  Not to mention his store is very dirty and there is a big dog running around it.

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Replicarz
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#4 OFFLINE   Superleggera

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Posted 15 May 2010 - 06:22 PM

View PostMED, on 15 May 2010 - 02:37 PM, said:

DearToy30 - No good
Zilvladimi - Good
Chupula - Good
Are they eBay usernames or from somewhere else? Also, could you give a brief description for why they're good or not? Thanks.  :bawling:

Mike- thanks for those! I don't think we should include DX members right away though since I believe the majority of the members here are great people and we won't have problems dealing with and if there are any DX members that aren't trustworthy, chances are they won't last at all long around here. So unless it's a new member with some glaring problems, I think we can leave that out. Otherwise we'll most likely get a list of most of the active members here in the "good" section.  :wavetowel2:

Of course if I'm wrong, by all means someone let me know and I'll make a DX column as well.  :icon_scratch:
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#5 OFFLINE   118supercars

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Posted 15 May 2010 - 07:07 PM

View PostSuperleggera, on 15 May 2010 - 06:22 PM, said:

Are they eBay usernames or from somewhere else? Also, could you give a brief description for why they're good or not? Thanks.  :bawling:

Mike- thanks for those! I don't think we should include DX members right away though since I believe the majority of the members here are great people and we won't have problems dealing with and if there are any DX members that aren't trustworthy, chances are they won't last at all long around here. So unless it's a new member with some glaring problems, I think we can leave that out. Otherwise we'll most likely get a list of most of the active members here in the "good" section.  :wavetowel2:

Of course if I'm wrong, by all means someone let me know and I'll make a DX column as well.  :icon_scratch:

I know what you mean, DX is just the best and that list would be much too long  :wavetowel2:  To be honest, I have had only one bad transaction ever on DX, and it was with some random guy who was banned shortly after.

Maybe we could include what state/province and country each dealer is in?  Asheville Diecast is in North Carolina, USA, Replicarz is in Vermont, USA and DiecastFast and Collectable Diecast are in the state of California.
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#6 OFFLINE   MED

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Posted 15 May 2010 - 07:27 PM

View PostSuperleggera, on 15 May 2010 - 06:22 PM, said:

Are they eBay usernames or from somewhere else? Also, could you give a brief description for why they're good or not? Thanks.  :bawling:


Sure.  These are E-bay usernames.  I had a problem with an AUTOart Ford Cosworth and Deartoy30 was less than sympathetic, charged me an until-then hidden restocking fee, told me that collectors like me are a pain to deal with, and told me never to order from him again (happy to oblige).  The other two sellers have superb communication and have been wonderful to deal with should there be a problem with a purchase.
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Posted 15 May 2010 - 08:30 PM

Zilvladimi - Good

ill 2nd this...great great seller!!

#8 OFFLINE   gt man

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Posted 15 May 2010 - 09:20 PM

design in motion is excellent ! 2nd replicar also excellent  , legacy is excellent as  well,  diecast wholesale, also very good ! diecast country excellent , if i may ask ,  who is the largest dealer of diecast in the country, we should develope a rating system that we can share , and award these vendors so we all can befit from a stamp of approval and genarate a list .DX memebers .

#9 OFFLINE   MinneCarFreak

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Posted 15 May 2010 - 10:43 PM

Asheville Diecast does NOT have a dog running around. The store is NOT dirty, and the guy is NOT a dick.  I went there as recently as mid winter 2010.  Funny, I've never had a single bad experience with deartoy either. I honestly don't know who is pulling what, but I've honestly not had bad luck from any ofg the "bad" stores.

#10 OFFLINE   S40

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Posted 15 May 2010 - 11:46 PM

Good:
Zilvladimi (ebay- Texas)
He's someone I trust enough to deal with outside of ebay for all my newest release diecast needs (this way you can save ~10% or more). He's really reasonable, and has great customer service in case you need to exchange something. (Because we all know with the newer Autoarts, Kyoshos, and Minicahmps, they all have QC issues) Also when he's near the computer (which is quite often) he'll respond to emails in minutes.


diecastroom (ebay- Southern California) also Mclarenf1 on this forum
His packing is excellent, in the top five compared to all the sellers I've ever bought from. His communication is quick. He just never advertises what he sells on this forum, but I keep an eye on what he's selling every once in a while. (He's not always selling stuff)

minineopet (ebay- Southern California)
I've ordered from them once, but their communication and packing was very good. I would not hesitate to order form them again.

houseofhobbies.com (Burbank (LA area), California)
These guys use Replicarz as their distributor and can get any cars from that website at their store. Their prices are extremely competitive, and they value return customers. Communication is also quick.

scale18.com (BC Canada)
Another great place that has good communication. Only negative is they only ship packages to the US on Tuesdays. So you better order before then to get your order quicker! They have a ton of stuff!

Indifferent:
http://europromo-sto...ores.yahoo.net/ (europromo is his ebay name)(Ohio)
Since a lot of us live in the US and want European DE models not available here, we must use other "middlemen" to get our DE models. Zilvladimi is my first choice, but Europromo's prices are generally cheaper. However, Tom the owner, isn't very pleasant to talk to. Sometimes he gets pushy about wanting money upfront, even though he doesn't have the model in stock. Most of the time when you get an obscure car to order from him, he has to get it from Germany first. It's just slightly a hassle to pay first, wait for the model to go from Germany to Ohio, and then from Ohio to your door.

Bad:
modelcarcorner.com (Germany)
Don't order from this place. They got 2 out of 2 orders wrong. They send the wrong color cars even though you order a specific color. They don't bother checking what's in the box before they package and ship to you. They also take forever to reply to any questions. AVOID AT ALL COSTS.

Edited by S40, 15 May 2010 - 11:46 PM.


#11 OFFLINE   JSB 33

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Posted 16 May 2010 - 05:22 AM

View PostS40, on 15 May 2010 - 11:46 PM, said:

Good:


houseofhobbies.com (Burbank (LA area), California)
These guys use Replicarz as their distributor and can get any cars from that website at their store. Their prices are extremely competitive, and they value return customers. Communication is also quick.





I have used HOH lots of times and they have been a good seller but lately I have had it with them. The last two orders have shown as in stock so I pay my money (I use paypal with them) and then the next day or 2 I get an email saying "sorry, not in stock" It happened again last night and to make matters worse, I bought from them instead of bidding on an ebay auction that was a bit cheaper. So I lost the car and the auction closed too early to go back and get it.

If a company can't update their website, then the hell with them!

Mintmodels is another one that pulls this crap. Great service and prices but don't trust that they have what their site says they have.
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Posted ImageE Rod_017, on 23 July 2012 - 11:34 AM, said:

Reason why 1:43 scale cars aren't that popular because most people including me(sorry it I offend) consider them toys and not Collectable model cars. .

Should you collect 1:43?

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In my opinion, no if you can afford 1:18 models. First of all, most people will think of them as toys, while 1:18 models can look as something classy if you have a few.



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#12 OFFLINE   spadge1976

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Posted 16 May 2010 - 05:36 AM

BAD:
JM Toys Ltd
These are a pretty big ebay seller. I ordered a car, it didnt arrive so I emailed them, they said its on its way, still didnt arrive so sent them a further four polite emails which all went unanswered. Item never arrived and ebay intervened and refunded me but no thanks to JM Toys Ltd. I understand that things get lost in the post but not replying to emails is unacceptable.

GOOD:
Lobster Diecast
Another ebay seller. Very low prices and no problems with shipping
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#13 OFFLINE   Super Snail

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Posted 16 May 2010 - 05:58 AM

JM Toys Ltd bad you must be joking there one of the best around. This is the biggest problem with list like this one bad action and the thousands of good one go out of the window. I can not fault you as you have had a bad experance, I have used them a lot with out any problems.
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#14 OFFLINE   TCL

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Posted 16 May 2010 - 06:29 AM

View PostJSB 33, on 16 May 2010 - 05:22 AM, said:

I have used HOH lots of times and they have been a good seller but lately I have had it with them. The last two orders have shown as in stock so I pay my money (I use paypal with them) and then the next day or 2 I get an email saying "sorry, not in stock" It happened again last night and to make matters worse, I bought from them instead of bidding on an ebay auction that was a bit cheaper. So I lost the car and the auction closed too early to go back and get it.

If a company can't update their website, then the hell with them!

Mintmodels is another one that pulls this crap. Great service and prices but don't trust that they have what their site says they have.

That's my number one factor as to whether I would buy from a web merchant. If an item is not in stock and that's not clearly indicated on the website, I won't buy from the merchant again. Too much hassle for both parties. And as you mentioned, you could end up letting a hard to find piece get away.

Edited by TCL, 16 May 2010 - 06:31 AM.


#15 OFFLINE   Evil Z06

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Posted 16 May 2010 - 07:02 AM

I have bought a lot diecast cars from many different E-bay sellers and have never had a real problem....well one or two minor problems that the sellers took care of right away....The only problem is some sellers will never give you a positive feedback no matter what....I guess I have been lucky.
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#16 OFFLINE   mairandeddy

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Posted 16 May 2010 - 07:15 AM

View PostEvil Z06, on 16 May 2010 - 07:02 AM, said:

I have bought a lot diecast cars from many different E-bay sellers and have never had a real problem....well one or two minor problems that the sellers took care of right away....The only problem is some sellers will never give you a positive feedback no matter what....I guess I have been lucky.

ditto....  :bawling:

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#17 OFFLINE   Joe33

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Posted 16 May 2010 - 08:00 AM

It's a nice idea posting your good/bad buying experiences.  However as you've seen already, one buyer can have a bad experience but another buyer can have a good one with the same retailer.

I think you should always ensure you're covered in case the worse happens.  Be it only dealing with sellers who accept returns, paying by credit card, paypal or just sticking with the retailers whom you trust.

Diecasts are expensive, last thing you want is to spend your money and have nothing in return.  :bawling:
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#18 OFFLINE   Superleggera

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Posted 16 May 2010 - 08:15 AM

It's true that no two experiences with any of these companies are probably going to be the same, especially when many of these companies make thousands of transactions a year. I think if anything, this list should just serve as something to keep in mind when buying from some of these people.

On the plus side, the number of good sellers seems to be outweighing the number of bad ones.  :bawling:
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#19 OFFLINE   Diecast24/7

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Posted 16 May 2010 - 10:27 AM

Does it matter whether an eBay seller is operating legitimately in the United States or not? I assume immigration and legalization doesn't matter, or whether they pay income and social security tax or whether they have a business license - only whether they have the cheapest price by a dime? If it does, let me know and I'll point out a couple of those sellers who might ship quick but who likely shouldn't be doing business in this country and who are turning your dollars into Chinese yuan as soon as you pay them.

And if hearsay was admissable here, I could relate a hundred horror stories from one of these sellers alone.

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#20 OFFLINE   winstoncds

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Posted 16 May 2010 - 10:49 AM

I wish I could support the sponsors of DX with some purchases but the distance and shipping costs makes it unviable at the moment. A friend and I have had good experience with Modelissimo on a number of occasions. German sites can offer the best shipping because of their favorable postage rates for small packages. Has anyone here any experience with Hekorsa.com. Many thanks in advance for any feedback.  :bawling:
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#21 ONLINE   Superleggera

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Posted 16 May 2010 - 11:06 AM

View PostDiecast24/7, on 16 May 2010 - 10:27 AM, said:

Does it matter whether an eBay seller is operating legitimately in the United States or not? I assume immigration and legalization doesn't matter, or whether they pay income and social security tax or whether they have a business license - only whether they have the cheapest price by a dime? If it does, let me know and I'll point out a couple of those sellers who might ship quick but who likely shouldn't be doing business in this country and who are turning your dollars into Chinese yuan as soon as you pay them.

And if hearsay was admissable here, I could relate a hundred horror stories from one of these sellers alone.
Actually Justin, I was rather hoping you'd be able to point out some of the diecast sweatshops and dealers that aren't operating above board because if anything they're doing the most damage to the industry. Any that you could name for this would of course be put on the list.  :bawling:
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#22 OFFLINE   acisne

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Posted 16 May 2010 - 05:12 PM

View Postmairandeddy, on 16 May 2010 - 07:15 AM, said:

ditto....  :icon_scratch:
3x   :bawling:

Like most thing in life, if you get up in the morning and expect to be disappointed, you probably will be.

Where is it written that the more diecast $$$ equals a better diecast?

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#23 OFFLINE   92corvette

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Posted 16 May 2010 - 05:20 PM

View PostMinneCarFreak, on 15 May 2010 - 10:43 PM, said:

Asheville Diecast does NOT have a dog running around. The store is NOT dirty, and the guy is NOT a dick.  I went there as recently as mid winter 2010.  Funny, I've never had a single bad experience with deartoy either. I honestly don't know who is pulling what, but I've honestly not had bad luck from any ofg the "bad" stores.
I have never had a problem with deartoy.

#24 OFFLINE   Phatboi101

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Posted 16 May 2010 - 05:42 PM

Bad: CK-Motorsport (eBay seller from Germany)

Purchased a SL65 AMG from their eBay store, later contacted
the seller to ask if we can deal outside eBay (bad mistake) to remove the VAT charge. Seller agreed and sent me a paypal invoice which was paid immediately.
Seller was polite and responded the next day to enquires which was fine.
After the money cleared, I contacted the seller to ask if the model was shipped, got an auto-reply message to say they were on holidays for the next 2 weeks. Fair enough.
Emailed him again after 2 weeks to follow up. Took him a while to respond back (this was now 3 weeks after initial purchase). He asked for all the details of the transaction and my address to confirm if it had been shipped. So I gave this all again to him when he could have just looked at the email trail and figured it out, and finally responded by saying that I should have recieved the tracking number automatically and to please look for it!
I provided the paypal transaction ID and the eBay item code to prove I have paid for the model and that I didn't believe it was shipped. His blunt response of "I can't understand you, sorry" pushed me over the edge. I threatened to escalate the matter and he came back even more confused as before and sent me another paypal invoice for the same model! After a few more emails to this jackass I finally raised a dispute with paypal and escalated it into a claim after he stopped responding to my emails in which I was basically calling him and his business a total disgrace.  
I just got word from paypal this morning that my payment was refunded.
I know I should have never dealt outside of eBay, but stay away from this guy! He seems to try and delay things and tries to act confused, but he understands English very well (especially when you are placing an order with him).

Mondial-Models.com custom projects:
612 GT | 288 Evoluzione | F40 LM & F355 GT | 288 GTO | F40 GTE


#25 Guest_mac47_*

Guest_mac47_*
  • Guest

Posted 16 May 2010 - 06:06 PM

Anybody know anything about "automodels-2009" on eBay? Seems to be operating out of Greece, and I bought a CCX from him. Everything has seemed perfectly right so far. Just curious if anyone knows him.




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