We initially posted a story here about how a problem we had with “Wholesale Diecast Models” went from bad to worse. You may want to read that story before continuing here. But as it turns out, that was only just the beginning! In a nutshell about the previous story, after receiving a new diecast model with missing parts from “Wholesale Diecast Models” we were not given the satisfaction of a proper solution as we in fact needed to contact the diecast manufacturer to get a proper resolve. As a result of buying this item on Ebay, we left a factual negative feedback voicing our opinion of the treatment that we received. The following day we were sent a threatening email that included the following statement from “Wholesale Diecast Models” “What is your problem and why did you leave this negative feedback for no reason? I will ask you nicely to revise it." We didn’t respond but we we’re thinking you’re going to ask us “nicely?” really Or what?! Well, the "or what" didn’t take long to find out...
As a seller on Ebay, we received a purchase the following day from the Ebay user “Deartoy30.” Many of you know this user as a diecast retailer. What you may not know is that “Wholesale Diecast Models” & “Deartoy30” are one in the same company! That’s right folks. We have all the indisputable solid evidence to prove that fact. And using this second user ID, their intention was clear. Retaliation was being planned against our Ebay seller account for our buyer account having given their “Wholesale Diecast Models” account a negative.
Within 24 hours after they made the purchase from us, they sent an email that said and I quote "If you do not send a total so i can pay i will leave negative feedback." They in fact within 2 days of making the purchase made good on their threat by slamming us with that negative feedback and a single stars rating across the board to our Ebay seller account for no other reason than to issue a payback! We were luckier than other buyers on Ebay who also owned seller accounts because unlike other buyer/sellers, we caught this connection between the two users in time before they pulled their premeditated vindictive act. You heard me right again... this was not the first time they did this to another buyer on ebay. In fact, after doing some digging, we uncovered indisputable and now documented proof of no less than 4 unquestionable attacks on other Ebay users carried out in the same manner within a 6 month period of time. Those of you who are familiar with how hard it is to keep a small seller account in good standing on Ebay know what this can do. Whenever the opportunity allowed itself upon their receiving negative feedback from a buyer, “Wholesale Diecast Models” took advantage by trying to damage that buyer’s seller account. This was a clear attempt at not only retribution, but another way at which they maybe figured to lessen their competition of sellers like them that were selling similar items in the diecast marketplace. We along with several others on Ebay felt that we were not treated right as buyers and so we left honest negative feedback justifiably so. But as sellers ourselves we’re needing to look over our shoulders because of “Wholesale Diecast Models” vindictive nature and illegal use of Ebay user accounts?
Needless to add, we reported all the information that we uncovered to Ebay with full details including links to similar horror stories that these people have pulled on buyers outside of Ebay for good measure. Ebay immediately removed the negative that we received. And those of you who have dealt with Ebay and negatives know just how impossible a task it actually is to get a negative removed. Well, it took Ebay all of about 5 minutes to remove ours once we reported it. That alone should tell you that Ebay clearly knew that what this seller was doing to us and had done in the past to others was wrong. However, both seller accounts continue to sell unabated. Why? Because they make Ebay money... A lot of money. Had this been a smaller seller, they would have been suspended and thrown off the site! So this article also reports our displeasure with Ebay’s part in facilitating a company that has repeatedly broken both Ebay policy and actual law by using a combination of ebay user accounts as a tool to carry out a calculated premeditated effort for extortion and anti-competitive acts. Still think that “Wholesale Diecast Models” is a company that you want to go on giving your business to?
It’s a shame because they really don’t need to use these kinds of tactics with the volume they do. That’s what makes this a very serious and amazing issue because as a company of such stature, they should be setting examples for others to follow. And the same can be said of Ebay for not at the very least, suspending this company’s ability to do business on that site for no less than a short period of time. All “Wholesale Diecast Models” needs to do is accept the fact that they are going to have problems and to take care of them the best they can. And if they still have a buyer that is dissatisfied, not to retaliate against them by trying to ruin that buyer’s seller account on Ebay or worse. Consider that if we had accepted Paypal on Ebay(which luckily we don’t) or had not caught this in time and allowed their “Deartoy30” account to use our merchant services account, we could have been at risk for more damage with chargebacks and even a frozen Paypal account! The person running this diecast company has no idea how serious what he’s doing is or how it can come back to completely destroy his business. This article is a perfect example of that. If we really wanted to, we could have sued them and easily won the case. We’ve certainly documented every detail in the event that we would ever need it.
So, for all you diecast buyers out there, especially those that also sell on Ebay, be very careful. Personally for us, we will never do business with “Wholesale Diecast Models” or any of their many other affiliated aliases, especially “Deartoy30” ever again. They lost what could have turned out to be a great customer for them and at the same time maybe gained a watchful eye on the way they do business from this point forward. Very foolish indeed!
Edited by Eclectic Diecast, 19 May 2011 - 09:57 PM.