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1:18 Otto BMW M5 arrives trashed


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#1 OFFLINE   m_power

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Posted 20 April 2012 - 08:07 PM

Received my Otto BMW M5s this morning and hope it would brighten up a rather stressful week only to have it throw salt on my wounds. When my office manager handed me the package I knew it something was wrong but didn't have time to open it up until this evening. On the bright side I didn't have to pay any additional fees.

I heard something moving around and after opening it up I found the gear stick was outside of the car which I thought was extremely odd. A quick glance while I unwrapped it revealed that the front windows were missing and I thought they had somehow forgot to add them but would be absurd. After I gave it a good look over I see that the steering wheel and driver seat is completely broken off, rear view mirror is missing, and the windows were inside the car. I'm extremely disappointed now that I have to go through the hurdles to come to an agreement with Otto who I have yet to contact but I hope we can rectify this problem despite the language barrier. I really want to avoid spending another $45-50 to send it back even though I don't feel I should have to pay that cost and I know this is sold out but I'll report back after if I hear from them.

/rant :mad2:

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On the bright side I bought two and the other arrived perfectly undamaged.

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#2 OFFLINE   Florin

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Posted 20 April 2012 - 08:21 PM

Wow, that is pretty bad! I have received the Seat Leon with the side windows fallen off but it was easy to re-glue them.

In your case, what probably happened was the seat came off and took the stwwring wheel, shifter and windows out. If you have all the parts, it looks like an easy fix unless the parts are broken into multiple pieces. On a lighter note, the shifter knob looks good!

I have received a Canada Post notice yesterday that they attempted to deliver a package to me but there was no answer. I went to pick it up today at the postal office and they told me the Post truck broke down and my parcel will be available for pick up tomorrow. I hope my M5s are fine...  :hope:
But...but...but the Chinese labor rates!

#3 Guest_[KRAFTIG]_*

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Posted 20 April 2012 - 08:38 PM

Sorry to heard about your ordeal.  It really sucks when you're excited about a new model and it turns out like this.  Like Florin said you can easily put it back together. Did the loose parts cause and damage to the exterior paint?

Oh I forgot to add, a few others have reported QC issues with this model, so maybe you do have a leg to stand on with Otto, good luck!

#4 OFFLINE   m_power

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Posted 20 April 2012 - 08:49 PM

Nah all parts were contained inside the car except the gear stick which was rolling around the styrofoam shell. The car was protected in tissue paper and a plastic bag too so it's strange how the gear stick got past those two layers.

I just at least mention that the paint is flawless!

Edited by m_power, 20 April 2012 - 08:51 PM.


#5 OFFLINE   DC4ME

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Posted 20 April 2012 - 08:50 PM

I sure hope mine will be ok. I ordered 2 as well and am waiting for them to arrive. Good luck contacting Otto. Hopefully they will do the right thing!
Gilles

#6 OFFLINE   m_power

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Posted 20 April 2012 - 08:50 PM

I just emailed Otto so hope to hear back soon..people other than me work on weekends right?lol

Edited by m_power, 20 April 2012 - 08:50 PM.


#7 OFFLINE   Scalainj

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Posted 20 April 2012 - 09:23 PM

So far i've had 2 models from otto turn up like this, and both times they have refunded the cost, the postage to me and the return postage.

I've found their customer service excellent but you may have to wait till Monday for a reply. and their English is excellent

Cheers

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#8 OFFLINE   Diecast

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Posted 20 April 2012 - 09:39 PM

I heard too their Customer service is excellent ...hope u get your replacement.. if you can fix that even better i heard they dont have anymore..mine is in shipment .. i am scared now.
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#9 OFFLINE   sileong

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Posted 20 April 2012 - 11:29 PM

So sad to this happened to a very nice model.  Hope everything gets resolved soon.
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#10 OFFLINE   Mclaren_F1

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Posted 21 April 2012 - 03:09 AM

Now you're making me nervous.  I bought two and haven't received my shipment yet.  I hope they both arrive in perfect condition  :hope:
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#11 OFFLINE   Monster

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Posted 21 April 2012 - 04:21 AM

What a shame, the model looks stunningly realistic.

#12 OFFLINE   m_power

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Posted 21 April 2012 - 07:40 AM

Thanks guys hope everyone gets theirs no problem.

#13 OFFLINE   b-ry89

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Posted 21 April 2012 - 08:18 AM

Ouch man...that looks pretty messed up. I'm surprise that kind of damage can still happen with a enclosed box.
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#14 OFFLINE   mairandeddy

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Posted 21 April 2012 - 08:26 AM

That is dreadfully bad luck Dennis... :mad2:

Not what you need after a stressful week -  I hope you get it resolved soon.  :hope:

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#15 OFFLINE   littlerockshhd

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Posted 21 April 2012 - 11:47 AM

View PostMclaren_F1, on 21 April 2012 - 03:09 AM, said:

Now you're making me nervous.  I bought two and haven't received my shipment yet.  I hope they both arrive in perfect condition  :hope:
Same here. I have two ordered from different dealers (just in case). I hope at least one makes it to me.

#16 OFFLINE   Craig

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Posted 21 April 2012 - 01:54 PM

View Postm_power, on 20 April 2012 - 08:49 PM, said:

Nah all parts were contained inside the car except the gear stick which was rolling around the styrofoam shell. The car was protected in tissue paper and a plastic bag too so it's strange how the gear stick got past those two layers.

I just at least mention that the paint is flawless!
Strange how the gear stick got through the plastic bag etc!

It sounds like they'll replace it etc. Shame it's damaged though.

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#17 OFFLINE   m_power

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Posted 21 April 2012 - 02:03 PM

Not sure about having it replaced considering it's most likely sold out..I`d rather have them reimburse me in some way but not sure how that will play out.

The wait continues..

#18 OFFLINE   littlerockshhd

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Posted 21 April 2012 - 02:52 PM

View Postm_power, on 21 April 2012 - 02:03 PM, said:

Not sure about having it replaced considering it's most likely sold out..I`d rather have them reimburse me in some way but not sure how that will play out.

The wait continues..
It looks fixable, but If not, sell it on Ebay. In a month or two they'll be worth $200 or more. You'll be able to get your money back.

#19 OFFLINE   robbo2101

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Posted 21 April 2012 - 03:49 PM

My M5 turned up on thursday and its all ok apart for a paint run on the left rear side which kinda sucks but hey ho.

#20 Guest_[KRAFTIG]_*

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Posted 21 April 2012 - 11:00 PM

View Postrobbo2101, on 21 April 2012 - 03:49 PM, said:

My M5 turned up on thursday and its all ok apart for a paint run on the left rear side which kinda sucks but hey ho.

I've read a few posts on other forums, looks like Otto might be taking a step in the wrong direction with QC.  The last few I received were much better than their initial releases, but the M5 is breaking the recent trend.

#21 OFFLINE   Ryan

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Posted 22 April 2012 - 06:45 AM

Seems like everyone has bought 2 M5's lol!!
Very sad to hear and see about your M5, hope it gets sorted soon.
Looks an impressive model aswell.
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#22 OFFLINE   Craig

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Posted 23 April 2012 - 05:57 AM

View PostRSfocus, on 22 April 2012 - 06:45 AM, said:

Seems like everyone has bought 2 M5's lol!!
Very sad to hear and see about your M5, hope it gets sorted soon.
Looks an impressive model aswell.
A lot of people buy two of the same models from them, the postal cost goes down for each addditional car, but I think you can only buy two of the same model from them, if you order three (two the same & one random) etc or more the postage is really cheap. The models only cost 45 EUR too, so people always stick the spare on ebay.

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#23 OFFLINE   audirs6

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Posted 23 April 2012 - 03:25 PM

The most reason why people buy 2 models is becouse in few months you can get twice more money for it :)
Well.. I buy 2 models that I have one in my display cabinets and second one in progress :)

#24 OFFLINE   Florin

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Posted 23 April 2012 - 05:19 PM

Happy to report that mine arrived in mint condition.
But...but...but the Chinese labor rates!

#25 OFFLINE   fedwood

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Posted 23 April 2012 - 05:57 PM

Received mine today.

There are some little blemishes and glue marks on it, but after seeing this thread, the fact that it wasn't in hundreds of pieces was relief enough for me.




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