Jump to content


Otto BMW M5, for the price I paid, I'm very disappointed HELP NEEDED


  • Please log in to reply
16 replies to this topic

#1 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 03 May 2012 - 01:11 PM

Hi guys, just received my model today. Let me start with the good bits. Well the car is crafted brilliantly, wheels are spot on and the paint shines nicely. However I am truly disgusted at the quality of the parts. The rear bumper seems to be full of smudges and part of the right side door panel has all of it's black paint scratched off and the blue paint shows below (See attachment for reference)

I greatly need your help. I reckon those smudges will go away with a microfiber cloth and some water. What do you suggest covering the scratched door panel with? I was thinking maybe a black pen marker?

The door panel is marked in the attachment below by a white box

Attached Files


Edited by DaltonDr1ft, 03 May 2012 - 01:13 PM.


Remove Advertisements User is offline Advertisement

  • DieCastXChange.com



#2 OFFLINE   mairandeddy

mairandeddy

    Die-cast Happy Clappy!

  • DX Administrator
  • PipPipPipPipPip
  • 23,042 posts
  • Gender:Male
  • Location:Milford Haven
  • Favorite Brands:Kyosho,GMP
  • Proud Citizen of: gb

Posted 03 May 2012 - 01:14 PM

Can't see the attachment Dalton.....  :icon_scratch:

MOTORHEAD - 21ST CENTURY - MOTORHEAD ALRIGHT!!!

Fast Eddy's

Weddings........................and .....................FUNERALS!

Posted Image


#3 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 03 May 2012 - 01:19 PM

Hmm, the part I'm referring to is side door panels which protect the door in case someone opens it on you, the black rubbery panels on a real car.

I just found out that the rear bumper also has paint bubbles. I mean, do they employ a bunch of bloody retards to make their models? Sorry for the language but this is just unacceptable

#4 OFFLINE   mairandeddy

mairandeddy

    Die-cast Happy Clappy!

  • DX Administrator
  • PipPipPipPipPip
  • 23,042 posts
  • Gender:Male
  • Location:Milford Haven
  • Favorite Brands:Kyosho,GMP
  • Proud Citizen of: gb

Posted 03 May 2012 - 01:33 PM

From your pic the overall finish looks gorgeous, and I would've thought that you would be able to touch up the black quite easily Dalton.

However with the various other defects like smudging and the bubbling paint I would be inclined to consider returning it if you are not happy ...... :twocents:

MOTORHEAD - 21ST CENTURY - MOTORHEAD ALRIGHT!!!

Fast Eddy's

Weddings........................and .....................FUNERALS!

Posted Image


#5 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 03 May 2012 - 01:44 PM

Actually, that's a real m5 mate, I just edited it to show you were the paint scratched off. I'll upload the pictures I took of my model. Just also found out the the front bonnet also has paint smudges, kind of like when you blow at wet paint with your mouth and streaks of the paint drip down.

#6 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 03 May 2012 - 01:49 PM

This is one of the sides, the other sides has a much bigger part of the paint missing

Attached Files



#7 OFFLINE   audirs6

audirs6

    Member

  • DX Elite
  • Pip
  • 3,061 posts
  • Gender:Male
  • Location:Ljubljana
  • Interests:Photography
  • Favorite Brands:Autoart and CMC
  • Proud Citizen of: si

Posted 03 May 2012 - 01:50 PM

Well...
Check this ;)
http://www.diecastxc...rrives-trashed/

#8 Guest_[KRAFTIG]_*

Guest_[KRAFTIG]_*
  • Guest

Posted 03 May 2012 - 04:45 PM

You're not the first and you won't be the last.   Otto has admitted the quality on their latest product wasn't up to standards (see below).  The question remains should the model of been released if Otto was aware of these glaring issues reported by multiple parties?  Should the buyer demand a refund?

Quote

We did have some quality problems on the M5, it would be lying to deny it.
We are now taking action to fix this problem.

After the Chinese new year holiday, many of our experts did not come back, as it happens often in China so we had to train new people.

Today, this new team is trained and i have confidence that upcoming models are going to reach the quality we had couple of month ago.

It is not easy to deal with these unpredictable events but i can promise that we are putting all our energy to come back to normal.

We are really sorry for those who received defect models but as you know, we will take our responsabilities and refund all the people who faced this problem

OttO


#9 OFFLINE   supercars

supercars

    Member

  • DX Community
  • Pip
  • 2,321 posts
  • Gender:Male
  • Interests:Diecasts and Cars
  • Favorite Brands:UT, Welly, Autoart, Kyosho
  • Proud Citizen of: au

Posted 03 May 2012 - 05:18 PM

It's a shame they stuffed this model up as most collectors were eagerly awaiting this model. Perfect copies must be few and far between as there's damage ranging from minor ones to major ones. Hope they improve their quality quickly.
Posted Image

#10 Guest_mrm_*

Guest_mrm_*
  • Guest

Posted 03 May 2012 - 11:49 PM

View Post[KRAFTIG], on 03 May 2012 - 04:45 PM, said:

You're not the first and you won't be the last.   Otto has admitted the quality on their latest product wasn't up to standards (see below).  The question remains should the model of been released if Otto was aware of these glaring issues reported by multiple parties?  Should the buyer demand a refund?

Quote

We did have some quality problems on the M5, it would be lying to deny it.
We are now taking action to fix this problem.

After the Chinese new year holiday, many of our experts did not come back, as it happens often in China so we had to train new people.

Today, this new team is trained and i have confidence that upcoming models are going to reach the quality we had couple of month ago.

It is not easy to deal with these unpredictable events but i can promise that we are putting all our energy to come back to normal.

We are really sorry for those who received defect models but as you know, we will take our responsabilities and refund all the people who faced this problem

OttO

 :omg:  just imagine the 12 pages of rants we would've had on here if you received that same answer from AUTOart !!!!!!!!!!!
I guess shit happens and no one is safe.
If you are not happy with the model, return it and get your money back. The way I see the black paint issue, it is really minor and it can be fixed with a $1.99 bottle of flat black paint at your local hobby shop, which by the way will be pretty much your lifetime supply for minor repairs like this.

Edited by mrm, 03 May 2012 - 11:50 PM.


#11 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 04 May 2012 - 03:24 AM

I e-mailed modelissimo, I would try and touch up the side panels, but yesterday I found out that some the paint on the bonnet dripped in different directions before it dried and it looks smudged and bubbled now.

I know compared to other people I'm lucky to not have received it in 100 pieces, but when I pay over 100 euros for a model I expect it to be perfect

#12 OFFLINE   CitroFriend

CitroFriend

    Member

  • DX Community
  • Pip
  • 1,389 posts
  • Gender:Male
  • Location:Vilnius,Lithuania
  • Number of Models:50
  • Favorite Brands:OttO/Norev/AUTOart/GTS
  • Proud Citizen of: lt

Posted 04 May 2012 - 06:05 AM

View PostDaltonDr1ft, on 04 May 2012 - 03:24 AM, said:

I know compared to other people I'm lucky to not have received it in 100 pieces, but when I pay over 100 euros for a model I expect it to be perfect
And moral is what? Don't buy from resellers.Register to Otto ;)
Posted Image

#13 OFFLINE   Craig

Craig

    Administrator

  • DX Administrator
  • PipPipPipPipPip
  • 23,804 posts
  • Gender:Male
  • Favorite Brands:CMC/ Exoto/ FrontiArt/ GT Spirit/ UT Models
  • Proud Citizen of: gb

Posted 04 May 2012 - 07:16 AM

View Postmrm, on 03 May 2012 - 11:49 PM, said:

View Post[KRAFTIG], on 03 May 2012 - 04:45 PM, said:

You're not the first and you won't be the last.   Otto has admitted the quality on their latest product wasn't up to standards (see below).  The question remains should the model of been released if Otto was aware of these glaring issues reported by multiple parties?  Should the buyer demand a refund?

Quote

We did have some quality problems on the M5, it would be lying to deny it.
We are now taking action to fix this problem.

After the Chinese new year holiday, many of our experts did not come back, as it happens often in China so we had to train new people.

Today, this new team is trained and i have confidence that upcoming models are going to reach the quality we had couple of month ago.

It is not easy to deal with these unpredictable events but i can promise that we are putting all our energy to come back to normal.

We are really sorry for those who received defect models but as you know, we will take our responsabilities and refund all the people who faced this problem

OttO

 :omg:  just imagine the 12 pages of rants we would've had on here if you received that same answer from AUTOart !!!!!!!!!!!
I guess shit happens and no one is safe.
If you are not happy with the model, return it and get your money back. The way I see the black paint issue, it is really minor and it can be fixed with a $1.99 bottle of flat black paint at your local hobby shop, which by the way will be pretty much your lifetime supply for minor repairs like this.
I don't think AUTOart would have released a statement.

Posted Image



Please feel free to check out my 1/18 collection HERE


#14 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 04 May 2012 - 08:20 AM

That's not a reason Citro I'm sorry to say, Otto themselves admitted that the models were badly made and had many flaws, modelissimo is a very famous site used by thousands of people.The problem is with Otto itself, not modelissimo

#15 OFFLINE   CitroFriend

CitroFriend

    Member

  • DX Community
  • Pip
  • 1,389 posts
  • Gender:Male
  • Location:Vilnius,Lithuania
  • Number of Models:50
  • Favorite Brands:OttO/Norev/AUTOart/GTS
  • Proud Citizen of: lt

Posted 04 May 2012 - 09:32 AM

View PostDaltonDr1ft, on 04 May 2012 - 08:20 AM, said:

That's not a reason Citro I'm sorry to say, Otto themselves admitted that the models were badly made and had many flaws, modelissimo is a very famous site used by thousands of people.The problem is with Otto itself, not modelissimo
I understand.But if you would bought directly from Otto,you would payed 66 euros.There is a difference I think :)
Posted Image

#16 OFFLINE   DaltonDr1ft

DaltonDr1ft

    Junior Member

  • DX Community
  • 88 posts
  • Gender:Male
  • Favorite Brands:Autoart, Kyosho, Minichamps
  • Proud Citizen of: mt

Posted 04 May 2012 - 09:49 AM

That would have been an option, but then again I only recently decided to buy this

Edited by DaltonDr1ft, 04 May 2012 - 09:53 AM.


#17 OFFLINE   jackyjames

jackyjames

    Junior Member

  • DX Community
  • 3 posts
  • Favorite Brands:Amalgam
  • Proud Citizen of: us

Posted 15 January 2014 - 05:56 AM

Drop a mail to the company and ask them for the repalcement.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users





©2003-2014 DiecastXchange - The Complete Diecast Car Collectors Message Forum | Privacy Policy | Terms of Use