[KRAFTIG], on 03 May 2012 - 04:45 PM, said:
You're not the first and you won't be the last. Otto has admitted the quality on their latest product wasn't up to standards (see below). The question remains should the model of been released if Otto was aware of these glaring issues reported by multiple parties? Should the buyer demand a refund?
We did have some quality problems on the M5, it would be lying to deny it.
We are now taking action to fix this problem.
After the Chinese new year holiday, many of our experts did not come back, as it happens often in China so we had to train new people.
Today, this new team is trained and i have confidence that upcoming models are going to reach the quality we had couple of month ago.
It is not easy to deal with these unpredictable events but i can promise that we are putting all our energy to come back to normal.
We are really sorry for those who received defect models but as you know, we will take our responsabilities and refund all the people who faced this problem
just imagine the 12 pages of rants we would've had on here if you received that same answer from AUTOart !!!!!!!!!!!
I guess shit happens and no one is safe.
If you are not happy with the model, return it and get your money back. The way I see the black paint issue, it is really minor and it can be fixed with a $1.99 bottle of flat black paint at your local hobby shop, which by the way will be pretty much your lifetime supply for minor repairs like this.
Edited by mrm, 03 May 2012 - 11:50 PM.