Jump to content


Frontiart Aston Martin One-77 full open silver - disappointing quality and QC!


  • Please log in to reply
60 replies to this topic

#1 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 12 December 2013 - 11:10 PM

After seeing mikum and Zuugnap's magma red full-open AM One-77s from Frontiart, I got really excited. So after I ordered a silver one, I was full of anticipation that this would be the highest-end model in my collection representing the state-of-the-art in resin modelmaking. Boy, was I disappointed upon receiving it today! For the price that this model is going for, this is completely unacceptable. FA should really be ashamed to let this pass inspection and sell something like this. I know many of you have good experiences with FA, but from my standpoint, I cannot recommend their models.

I am not even going to open the packaging and try to fix the many problems. Therefore, I wish I could have taken some photos of the model for you guys to look at, but I do not want the dealer to say it was tampered with and not accept my return for a full refund. Here are the nightmarish pictures:


Is there any possibility that this can be sanded down to make it even?
Posted Image

FA's glue is complete WEAK SAUCE
Posted Image

Chrome window trim warping and coming loose due to WEAK SAUCE glue
Posted Image

Posted Image

Posted Image

I thought FA had figured out how to do super-tight shutlines with resin?
Posted Image

Posted Image

Unfortunately I can only snap some pics from the outside, without opening up the packaging
Posted Image

Posted Image

Posted Image

Never lift up anything on a model using the clear parts. Never.


Remove Advertisements User is offline Advertisement

  • DieCastXChange.com



#2 OFFLINE   preisman

preisman

    Bronze Member

  • DX Hall of Fame
  • PipPipPip
  • 11,540 posts
  • Gender:Male
  • Location:Australia
  • Interests:Pink supercars and ugly French cars
  • Number of Models:175
  • Favorite Brands:GT Spirit
  • Proud Citizen of:us

Posted 12 December 2013 - 11:17 PM

Too many small parts coming loose. Who knows what it will look like in a year or 5 years. The thing could fall apart eventually. Does anyone else have this issue, or is it a one off problem?

#3 OFFLINE   blieu118

blieu118

    Member

  • DX Community
  • Pip
  • 3,672 posts
  • Gender:Male
  • Favorite Brands:Autoart
  • Proud Citizen of:us

Posted 12 December 2013 - 11:28 PM

Wow that looks very different compare to other open/close FA models of other DX members here like the shut lines. I would return it and get a refund and move on with something else if I were you, especially the price is a nuts on this model :/ Besides the weak glue problem, I am not sure if the shut lines are like that on all open/close FA models or just yours...but thats totally unacceptable for a $600 model...

Thanks for posting and sharing, Will. Hope it will work out for you with whatever you decide to do with it :) keep us update!

Edited by blieu118, 12 December 2013 - 11:32 PM.


#4 OFFLINE   LFA

LFA

    Member

  • DX Community
  • Pip
  • 2,094 posts
  • Gender:Male
  • Favorite Brands:Autoart, BBR, Frontiart, GTSpirit, MR
  • Proud Citizen of:sg

Posted 12 December 2013 - 11:34 PM

What a disappointment especially when the price is so high for this open/close one-77... Silver is one of the best colours for a one-77 imo. Get a refund!

#5 OFFLINE   Craig

Craig

    Administrator

  • DX Administrator
  • PipPipPipPipPip
  • 23,886 posts
  • Gender:Male
  • Favorite Brands:CMC/ Exoto/ FrontiArt/ GT Spirit/ UT Models
  • Proud Citizen of:gb

Posted 13 December 2013 - 04:13 AM

That car is seriously messed up, yeah I'd sent it back too.

Of the couple of FA models I have, neither has any problems at all. This one is totally unacceptable.

Posted Image



Please feel free to check out my 1/18 collection HERE


#6 OFFLINE   Diego Villavicencio

Diego Villavicencio

    Member

  • Restricted
  • Pip
  • 1,662 posts
  • Gender:Male
  • Location:Guayaquil
  • Favorite Brands:MR, Frontiart, AUTOart
  • Proud Citizen of:ec

Posted 13 December 2013 - 04:46 AM

My heart would be totally broken if I receive such an expensive model with all those things. Return it ASAP! My FA models are good also, so maybe ask for another one with the seller checking the model first, or maybe get the closed version with less fragile parts.

Edited by Diego Villavicencio, 13 December 2013 - 04:53 AM.

Posted Image


#7 OFFLINE   mikum

mikum

    Member

  • DX Community
  • Pip
  • 515 posts
  • Gender:Male
  • Location:Brugge
  • Favorite Brands:MR, BBR, GMP, FrontiArt, Tecnomodel, AUTOart, Kyosho
  • Proud Citizen of:cz

Posted 13 December 2013 - 05:07 AM

OMFG what the hell!!!!, will I totally agree with you, this is unacceptable for a model priced so high, but this is really strange and I find it hard to believe that this passed QC at FrontiArt, not saying it can't happen but I'd send these pictures to them and ask for their comments/feedback. I had a similar issue with my full-open Sesto Elemento where the rear engine cover was warped and did'nt fit the model well, they sent me a completely new part - no charge.

I know that Technomodel had an issue with their Aston One-77's being copied by some Chinese company and was really difficult differentiating the two - might this be the same issue with FrontiArt???

I'd send them the pics and wait for their reply, good luck, thanks for sharing the pics and keep us posted. Damn just had a look at those pics again - what a shame
"SMALL TOYS FOR BIG BOYS"
All my mates call me Martin, so you can too

#8 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 13 December 2013 - 06:46 AM

Thanks guys for your comments. I have emailed the dealer and attached the same exact photos. The visual evidence is so overwhelming that the dealer cannot refuse my return for a refund. Unfortunately, this particular transaction has been nothing but problematic. The dealer initially sent me the wrong model, which I returned. I am still waiting for the dealer to refund the shipping cost that I had to pay to return the wrong item. The parcel of this model was actually delivered to the wrong address but luckily was rerouted to me yesterday.

As I have been talking with Brandon (blieu118), the stress that comes with this hobby makes me really want to slow down or even get out -- once again. With the prices getting more expensive, the stakes just keep getting higher and higher, and I'm tired of practically having a second job in the logistics business.

Never lift up anything on a model using the clear parts. Never.


#9 OFFLINE   Craig

Craig

    Administrator

  • DX Administrator
  • PipPipPipPipPip
  • 23,886 posts
  • Gender:Male
  • Favorite Brands:CMC/ Exoto/ FrontiArt/ GT Spirit/ UT Models
  • Proud Citizen of:gb

Posted 13 December 2013 - 07:02 AM

Don't leave the hobby. Chalk this one down to experience & move on. I know that prices are on the up (it bothers me too) my advice is not to buy new release models unless you really want them, or look around & find the best price. Other than that I'd concentrate on older models that I want.

Posted Image



Please feel free to check out my 1/18 collection HERE


#10 OFFLINE   mikum

mikum

    Member

  • DX Community
  • Pip
  • 515 posts
  • Gender:Male
  • Location:Brugge
  • Favorite Brands:MR, BBR, GMP, FrontiArt, Tecnomodel, AUTOart, Kyosho
  • Proud Citizen of:cz

Posted 13 December 2013 - 08:04 AM

I agree with Craig, don't give up. we've all had a few bad experiences too (eg. that bloody LaFerrari of mine) but a person learns from this and becomes more cautious, of course it's annoying when you face so many f**** ups with one model as you did and yes, I agree prices are rocketing and will continue to do so, but that's also due to the fact that this hobby is quickly growing and becoming more & more popular, demands are higher and competition amongst manufacturers is tough, so unfortunately this hobby will never get cheaper. At least they have'nt started making models with full functional lighting - just a question of time though and I don't want to see those prices - hang in there mate :occasion14:
"SMALL TOYS FOR BIG BOYS"
All my mates call me Martin, so you can too

#11 OFFLINE   VeeDub Matt

VeeDub Matt

    Senior Member

  • DX Hall of Fame
  • PipPip
  • 6,568 posts
  • Gender:Male
  • Location:Virginia
  • Interests:Theology, motoring, and art
  • Favorite Brands:Spark, HPI, Bizarre, and Premium ClassiXXs
  • Proud Citizen of:us

Posted 13 December 2013 - 02:03 PM

 preisman, on 12 December 2013 - 11:17 PM, said:

Too many small parts coming loose. Who knows what it will look like in a year or 5 years. The thing could fall apart eventually. Does anyone else have this issue, or is it a one off problem?

That's exactly what I was thinking too, Jon. :agreed:

Yikes! It looks like you definitely got a lemon. But, like others have already said, don't give up... everyone does have their fair share of bad experiences with various model makers. Sometimes, it's the most expensive models that turn out to be the biggest disappointment.

#12 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 13 December 2013 - 10:27 PM

Thanks again for your comments guys. I was talking out of frustration before. I don't intend to leave the hobby, but I am seriously thinking of slowing down in 2014 for reasons besides the increasing hassles and bad experiences. I have not heard back from the dealer yet. I'll give it a couple more days. If I don't hear from the dealer, I will have to open a transaction dispute with PayPal.

Never lift up anything on a model using the clear parts. Never.


#13 OFFLINE   thearea-71

thearea-71

    Member

  • Banned
  • Pip
  • 558 posts
  • Gender:Male
  • Location:Milano, Italy
  • Favorite Brands:thearea71
  • Proud Citizen of:it

Posted 14 December 2013 - 11:41 AM

This is the one of the reasons that led me to build my own models and not buying anymore from those "high end" manufacturers. For that price those defects are unacceptable, and for that price no defect is accepted. If anyone is interested in really HIGH END fully detailed and openable models can contact me ;) I am bringing to reality a dream that I have since I was a kid, and over the years after having spent a lot for models I was in search of the perfection and never found it, so I decided to make the cars by myself and thanks to the latest and modern technologies like 3d printing, laser cut, CNC machining, highly detailed photo etched etc the result will be light years above FA and company. Hope to help those of you who are frustrated to find a new kharma Posted Image

#14 OFFLINE   Ryan

Ryan

    Member

  • DX Community
  • Pip
  • 3,797 posts
  • Gender:Male
  • Location:Flying high
  • Interests:Cars and living life to the full
  • Favorite Brands:AUTOart, Kyosho, FrontiArt..... Well anything except minichamps
  • Proud Citizen of:gb

Posted 14 December 2013 - 11:55 AM

Those gaps on the doors are unbelievable. Like everyone said, send it back. No way should you have to settle with those faults on a model that commands that price. It should be perfect.

All I'm seeing lately is faulty models. What's going on??
Posted Image

#15 OFFLINE   thearea-71

thearea-71

    Member

  • Banned
  • Pip
  • 558 posts
  • Gender:Male
  • Location:Milano, Italy
  • Favorite Brands:thearea71
  • Proud Citizen of:it

Posted 14 December 2013 - 12:37 PM

 thearea-71, on 14 December 2013 - 12:36 PM, said:

 Diego Villavicencio, on 13 December 2013 - 04:46 AM, said:

My heart would be totally broken if I receive such an expensive model with all those things. Return it ASAP! My FA models are good also, so maybe ask for another one with the seller checking the model first, or maybe get the closed version with less fragile parts.
Good point Diego, parts made of resin are fragile, I have solved this problem and the material I use is strong but flexible enough to not break like glass, and other major issues with resin cast parts are air bubbles, shrinkage, loose of details on parts next to mold line, left over of material at mold lines, and wax that need to be washed away, last but not least the mess in doing the mixing, the smell, and in the end the silicone molds. It is such an old technology. Have you ever asked yourselves how much costs a kilo of resin, at retail price is 40 euros for an expensive one. The price FA, BBR, MR, TECNOMODEL, APM, and company ask are just ridiculous. For that price, in my opinion the quality MUST be better.

Edited by thearea-71, 14 December 2013 - 12:37 PM.


#16 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 17 December 2013 - 10:25 AM

Just an update: I've given the dealer a few days now to respond, and he has not. I will be filing a transaction dispute.

Never lift up anything on a model using the clear parts. Never.


#17 OFFLINE   blieu118

blieu118

    Member

  • DX Community
  • Pip
  • 3,672 posts
  • Gender:Male
  • Favorite Brands:Autoart
  • Proud Citizen of:us

Posted 17 December 2013 - 02:37 PM

 will1066, on 17 December 2013 - 10:25 AM, said:

Just an update: I've given the dealer a few days now to respond, and he has not. I will be filing a transaction dispute.

Hope it will work out for you soon Will...sooner than you expected :)

#18 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 18 December 2013 - 11:02 AM

Update: It's in Paypal's resolution center's hands now. The dealer has until Dec. 27 to respond to the claim. After I close this case, I will send my thoughts -- and pics -- to Tracy at FA.

Edited by will1066, 18 December 2013 - 11:03 AM.

Never lift up anything on a model using the clear parts. Never.


#19 OFFLINE   Morbo-Zim

Morbo-Zim

    Member

  • DX Elite
  • Pip
  • 2,418 posts
  • Gender:Male
  • Favorite Brands:AutoArt, Kyosho, BBR, CMC, Hotwheels Elite, Exoto, GMP
  • Proud Citizen of:nl

Posted 20 December 2013 - 03:26 AM

Hmm, I see what you mean now, I had similar issues with my silver closed one-77. The glue FA uses is bad, it's also evident in other models I own(ed) by them, like the Mac MP4, the Aventador and the Honda HSV.

Don't expect too much from Tracy, I sent her feedback on all these issues and did not receive even acknowledgement that it was noted.

Good luck!

If it's not die-cast, it won't have a crumple zone


#20 OFFLINE   Phatboi101

Phatboi101

    Member

  • DX Hall of Fame
  • Pip
  • 2,507 posts
  • Gender:Male
  • Location:Melbourne, Australia
  • Favorite Brands:Hotwheels Elite, BBR, APM
  • Proud Citizen of:au

Posted 20 December 2013 - 04:22 AM

It's disheartening to know that the company does not even respond to matters like this ... really unacceptable.
I have had contact with Fronti-Art before and have found their replies to be informative, however I wasn't complaining about issues like this, maybe that's why.
'Tracy' seems to be able to handle sales only, or provide strange excuses why their colours are off.
Let us know if you do hear anything back from them regarding the matter. Otherwise it'll be a good example to others so they know what they are dealing with when buying from Fronti-Art.

Mondial-Models.com custom projects:
612 GT | 288 Evoluzione | F40 LM & F355 GT | 288 GTO | F40 GTE


#21 OFFLINE   Craig

Craig

    Administrator

  • DX Administrator
  • PipPipPipPipPip
  • 23,886 posts
  • Gender:Male
  • Favorite Brands:CMC/ Exoto/ FrontiArt/ GT Spirit/ UT Models
  • Proud Citizen of:gb

Posted 20 December 2013 - 06:06 AM

I contacted them by email once, it took ages (about three weeks) to get a reply to a simple question, when they replied they aid that they didn't know the answer.
I only wanted a model code as it wasn't on the box or their website  :rolleyes:

Posted Image



Please feel free to check out my 1/18 collection HERE


#22 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 20 December 2013 - 11:17 AM

 Morbo-Zim, on 20 December 2013 - 03:26 AM, said:

Hmm, I see what you mean now, I had similar issues with my silver closed one-77. The glue FA uses is bad, it's also evident in other models I own(ed) by them, like the Mac MP4, the Aventador and the Honda HSV.

Don't expect too much from Tracy, I sent her feedback on all these issues and did not receive even acknowledgement that it was noted.

Good luck!


Thanks for the info. I thought the problems of FA were just isolated to the One-77. For me, they look like terrific pieces, but I cannot consider any of their products to be on my radar anymore. Maybe they will mature with a few more years in the business on their belts.

 Phatboi101, on 20 December 2013 - 04:22 AM, said:

It's disheartening to know that the company does not even respond to matters like this ... really unacceptable.
I have had contact with Fronti-Art before and have found their replies to be informative, however I wasn't complaining about issues like this, maybe that's why.
'Tracy' seems to be able to handle sales only, or provide strange excuses why their colours are off.
Let us know if you do hear anything back from them regarding the matter. Otherwise it'll be a good example to others so they know what they are dealing with when buying from Fronti-Art.

It's too bad FA leaves Tracy alone on the front lines. I'm sure they're a small company. I'm going to email her with my feedback. It sucks I can't email someone else there who just handles complaints. It's nothing personal against her. I'll let you know if I get a response.

 Craig, on 20 December 2013 - 06:06 AM, said:

I contacted them by email once, it took ages (about three weeks) to get a reply to a simple question, when they replied they aid that they didn't know the answer.
I only wanted a model code as it wasn't on the box or their website Posted Image


That sucks, and it was such as simple question.

Edited by will1066, 20 December 2013 - 11:14 AM.

Never lift up anything on a model using the clear parts. Never.


#23 OFFLINE   will1066

will1066

    Member

  • DX Community
  • Pip
  • 1,011 posts
  • Gender:Male
  • Favorite Brands:autoart
  • Proud Citizen of:us

Posted 20 December 2013 - 11:24 AM

Update:

Need to blow off a little steam. I got an automated email from Paypal that indicates "it ruled in my favor." It is going to refund the transaction once I ship the item back to the dealer. But the fine print in the email also said any item over $250 requires a signature confirmation for proof of delivery back to the seller.

Since the seller is overseas, and it's the heavy Christmas season, the package is probably going to sit in customs and maybe get lost. They never get a signature proof, and I never get my refund, in that case. The auto email says I'm responsible for return shipping too.

If you guys remember, I'm already out $50 in the first place because the seller shipped me the wrong model the first time and I had to ship it back. I told Paypal about this but I doubt I will ever get that money back. So that means I am looking at $100 out of pocket just from shipping costs and nothing to show for it.

Since the Paypal email is automated, I'm going to talk to a live person because this transaction has just been weird with special circumstances. I don't like the terms of Paypal's resolution, so I have filed a transaction dispute with my credit card's bank too.

I can't understand why dealers can't just man up and handle problems. Instead they turtle and disappear. It's just not how you run a business. It's so simple that they just turn away long-term customers/sales doing this yet they can't grasp this concept.

Edited by will1066, 20 December 2013 - 11:26 AM.

Never lift up anything on a model using the clear parts. Never.


#24 OFFLINE   LFA

LFA

    Member

  • DX Community
  • Pip
  • 2,094 posts
  • Gender:Male
  • Favorite Brands:Autoart, BBR, Frontiart, GTSpirit, MR
  • Proud Citizen of:sg

Posted 20 December 2013 - 01:00 PM

Very unprofessional of frontiart, especially their customer service :gaah:  Good luck and hope it goes well..! :occasion14:

#25 OFFLINE   Diego Villavicencio

Diego Villavicencio

    Member

  • Restricted
  • Pip
  • 1,662 posts
  • Gender:Male
  • Location:Guayaquil
  • Favorite Brands:MR, Frontiart, AUTOart
  • Proud Citizen of:ec

Posted 20 December 2013 - 01:20 PM

That dealer is an extremely irresponsible person. Contact Tracy about this to see what she says. Maybe she's willing to receive your model and give you a new one because I don't think you'll receive a refund from her

Posted Image





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users





©2003-2014 DiecastXchange - The Complete Diecast Car Collectors Message Forum | Privacy Policy | Terms of Use