I preordered a 1/18 Mclaren 675LT since last January of 2016. Waited a few months so i sent them an email inquiring about the model and release date but got an answer from a woman named Barbara:
Barbara: "No release date and time available yet"
Me: "how come? You initially told me it would be available two months later"
Barbara: "BECAUSE THERE ARE OTHER MODELS THAT HAVE HIGHER PRIORITY THAN THIS ONE!!"
All written in caps like she is screaming at me LOL!!
Ok ok I will wait patiently I told myself and did not bother saying anything.
So about two weeks ago, which is after one year and two months later since I placed my preorder, I wrote a heated email to her basically asking about the model again and that they keep holding on to customer's deposit money for a year and no update about what is going on. I also complained thats not a good business practice to do that.
She replied back saying:
"Hello,
you have the right to think all what you prefer.
But we stated in our webstore and in all our newsletter, that Pre order is optional. Nobody obliged you to use it, even if BBR will take 2 years to produce the car.
Models are not food, that if you don't have right away, can die.
This is what I think
You are in a hurry, don't make pre orders
Best regards
Barbara
www.bbrmodelstore.com"
There is no customer service here at BBR at all from my personal experience. This woman Barbara has serious attitude problem...no apology about late release etc like a good customer sale rep should have...
But in the end they refunded my deposit money, which I am glad but it did not happen without a long a** heated email with frustration.
Lesson learned. No more preorder from BBR...neither do I want to continue buying their models...
Barbara: "No release date and time available yet"
Me: "how come? You initially told me it would be available two months later"
Barbara: "BECAUSE THERE ARE OTHER MODELS THAT HAVE HIGHER PRIORITY THAN THIS ONE!!"
All written in caps like she is screaming at me LOL!!
Ok ok I will wait patiently I told myself and did not bother saying anything.
So about two weeks ago, which is after one year and two months later since I placed my preorder, I wrote a heated email to her basically asking about the model again and that they keep holding on to customer's deposit money for a year and no update about what is going on. I also complained thats not a good business practice to do that.
She replied back saying:
"Hello,
you have the right to think all what you prefer.
But we stated in our webstore and in all our newsletter, that Pre order is optional. Nobody obliged you to use it, even if BBR will take 2 years to produce the car.
Models are not food, that if you don't have right away, can die.
This is what I think
You are in a hurry, don't make pre orders
Best regards
Barbara
www.bbrmodelstore.com"
There is no customer service here at BBR at all from my personal experience. This woman Barbara has serious attitude problem...no apology about late release etc like a good customer sale rep should have...
But in the end they refunded my deposit money, which I am glad but it did not happen without a long a** heated email with frustration.
Lesson learned. No more preorder from BBR...neither do I want to continue buying their models...