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Exoto Return - Turbo Boost Bundle


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#1 OFFLINE   diecast7709

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Posted 15 January 2019 - 05:53 PM

Hi community,

Any recommendation on how to deal with Exoto returns these days? I was gifted a Turbo Boost Bundle for Xmas which lit the diecast fire in me again but after exchanging the first bundle and receiving another imperfect bundle I rather return the set and buy them individually from fellow collectors or on ebay.

The current problem is that Exoto (Tony) claims that returns can only be granted based on Exoto's (his) discretion.... We initially tried to exchange the bundle a second time but a lack of response frustrated us too much so we decided to end this back and forth (or lack thereof) the only logical way.

Long story short.... i'm tempted to just return the bundle via UPS (suck up the $ for it) and file a dispute with the CC company... I understand that this is a bit drastic but I don't want to be taken for a ride that extends for months....

Any thoughts?

Thank you.

Jens

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#2 OFFLINE   Easterb928

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Posted 15 January 2019 - 06:58 PM

May I ask what is the problem with the models? Was thinking of getting one but now thinking twice...

#3 OFFLINE   Craig

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Posted 16 January 2019 - 03:44 AM

Depends how it was paid for, if it was CC go that route, if it was PayPal go that route. If you did PayPal & open a case, don't close it if he tells you too. Otherwise you'll have been had. Get the refund first.

F**k you Photobucket.



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#4 OFFLINE   mcaf123

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Posted 16 January 2019 - 04:05 AM

Why are people still buying from Tony? By all accounts the guy is a grade A crook!
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#5 OFFLINE   Guiddy

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Posted 16 January 2019 - 08:57 AM

Exotos are only to be bought via other collectors it seems, not direct from the website, even with 'special offers'

But don't waste time with Tony, use the power of your card as suggested.

#6 OFFLINE   diecast7709

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Posted 16 January 2019 - 10:11 AM

Thanks all! Opened a case this morning.

The problem with the models is that the "Lubrifilm" one has missing parts of a decal on the right front fender and what appears to be a manufacturing error where the fender meets the front bumper.

The "Momo" one has a damaged passenger side window.

I understand that it is "risky" to buy from Exoto directly but as mentioned it was a Xmas present not bought by me.

#7 OFFLINE   Guiddy

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Posted 16 January 2019 - 03:17 PM

Nice present still!

#8 OFFLINE   diecast7709

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Posted 16 January 2019 - 03:57 PM

 Guiddy, on 16 January 2019 - 03:17 PM, said:

Nice present still!

Haha, i agree. Applying the refund against a custom build 1:18 E30 M3:)

#9 OFFLINE   Racer2014

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Posted 16 January 2019 - 08:45 PM

What a shame that Tony is such a crook. I’ve got a LOT of Exoto cars and would like to add a few more, but will not buy anymore, I’ve even contacted him and told him I’ll pick up in person since I live fairly close, he said not a chance! What’s that tell you?

#10 OFFLINE   diecast7709

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Posted 16 January 2019 - 09:56 PM

It tells me that he checked out of caring about quality doecast
and quality service. Id drive there once a month if i could buy in person...

#11 OFFLINE   Mclaren_F1

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Posted 17 January 2019 - 12:35 AM

Tony at Exoto is the biggest con-artist on the planet.  If you must have an exoto model, buy it from another collector.  Good luck
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Jersey_Devil said:


the Golden Rules:

1) Look both ways before crossing the street;
2) Wash your hands after using the bathroom;
3) NEVER pre-order from Exoto!




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