21 replies to this topic

[skittles18]

Hello,everyone,i have a question regarding my experience with eBay.I bought a model through eBay,and until now haven’t received the item yet,and the seller said it experiencing delay,so i try to contact eBay CS on the help page,and they provide me with the phone number,strangely i can’t contact the number..anyone here have the same experience?Thanks in advance

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[Craig]

I'd get the tracking number from the seller and check to see where the item is.

Contacting ebay won't help you as they will only look at the tracking number.

[skittles18]

Thanks for the reply,Craig,the issue is the tracking number was not updated at all,and the seller said it will be deliver this week(late from the schedule) that supposed last week.This is the first time i buy from overseas seller (France),so i’m little afraid.

[vulpex]

How long ago has it been shipped? Do you have a tracking number?

Because of the pandemic there can be quite extreme delays with shipping - especially for international shipping.
For example last year I had to wait more than 2 months for a model shipped from the US to Germany.
Have been patient all the time and finally received my model without trying to contact eBay...

[skittles18]

vulpex said:

1612633864[/url]' post='4278671']
How long ago has it been shipped? Do you have a tracking number?

Because of the pandemic there can be quite extreme delays with shipping - especially for international shipping.
For example last year I had to wait more than 2 months for a model shipped from the US to Germany.
Have been patient all the time and finally received my model without trying to contact eBay...

shipped from the 4th of January,so it’s been a month...yes i have the tracking number,but the number was stuck not updating status at all,so thats why i’m afraid.

Edited by skittles18, 06 February 2021 - 12:01 PM.

[Craig]

I think that all you can do is to check the tracking number every day. The seller won't know when it will be delivered as they will only have the info that you have.

[vulpex]

Is it confirmed that your parcel is with the shipping agent?

I would only be worried if the seller has not yet handed over to the shipping agent...

[slartibartfast229]

Perhaps you could give us the name of the seller, to see if anyone else on here has dealt with them.
I've bought from several French sellers, and the shipping wasn't the quickest.
If they use someone like DHL or a French subsidiary you could find the item went to Germany before moving on.
I was astonished when this was how I was able to track an item - until it was logged in Germany.
Then I heard nothing until it arrived on my door step (it was before covid19 struck).
I find tracking to be hit and miss most of the time.....

[skittles18]

 vulpex, on 06 February 2021 - 12:29 PM, said:

Is it confirmed that your parcel is with the shipping agent?

I would only be worried if the seller has not yet handed over to the shipping agent...

I contacted him around 3 times now,and he said he shipped it already

[skittles18]

 slartibartfast229, on 06 February 2021 - 12:33 PM, said:

Perhaps you could give us the name of the seller, to see if anyone else on here has dealt with them.
I've bought from several French sellers, and the shipping wasn't the quickest.
If they use someone like DHL or a French subsidiary you could find the item went to Germany before moving on.
I was astonished when this was how I was able to track an item - until it was logged in Germany.
Then I heard nothing until it arrived on my door step (it was before covid19 struck).
I find tracking to be hit and miss most of the time.....

Sure,it Loisir-et-miniature,but the seller is very helpful,only thing is i’m worried here,since the tracking number is not updating at all,he using La Poste

[slartibartfast229]

I don't see any purchases I made from him in 2020.
Although there are three others in France, all delivered in good condition even if a little slowly.
Fingers crossed all will be well.

[skittles18]

Thank you for your help,but based on your experience,how long in average the item you bought delivered to you?

[slartibartfast229]

In recent times, anything up to a month.
I have something on the way at the moment, and the tracking number doesn't even register!

[skittles18]

slartibartfast229, on 06 February 2021 - 02:36 PM, said:

In recent times, anything up to a month.
I have something on the way at the moment, and the tracking number doesn't even register!

wow,so in the mean time,what should i do?I bought and paid the item on Dec 16th 2020,the item was shipped on Jan 4th with estimates arrived on Jan 26th.Till today,there is no sign i would receive the item at all,should i call the seller and asking my money back?Or i open the case on eBay?

[Craig]

Wait for it to show up.

If you open a case with ebay, they'll just say that you have to wait for it to be delivered. As I said, all they will do is check the tracking on it.
If you ask for a refund, the seller will decline as they have sent it out. It's also not fair on them for you to do that.

[TK-Diecast]

also keep in mind, many EU shipping companies, like DHL, are shipping via Boat, with blaming corona virus for not being able to ship many things by plane. so if that is the case with la poste, then you can expect it to take 1-3 months. Even before corona times, many of my parcels to the US took about 2 months to get there unless i went with express options. Just gotta wait and check tracking. i'd be more worried if it hasn't arrived after 3 months.

[slartibartfast229]

My item as mentioned above is still somewhere in transit.
I also notice that e-bay seem to have extended the expected delivery times on items, which is not really surprising.

[skittles18]

TK-Diecast, on 10 February 2021 - 06:08 AM, said:

also keep in mind, many EU shipping companies, like DHL, are shipping via Boat, with blaming corona virus for not being able to ship many things by plane. so if that is the case with la poste, then you can expect it to take 1-3 months. Even before corona times, many of my parcels to the US took about 2 months to get there unless i went with express options. Just gotta wait and check tracking. i'd be more worried if it hasn't arrived after 3 months.

Thanks,Craig,the reason i’m thinking about this is because i read on the eBay ,the refund process should be open between 30 days of delivery date,which is why i’m afraid if beyond that day,i will totally ignored by eBay because it passed the date

Craig, on 10 February 2021 - 05:28 AM, said:

Wait for it to show up.

If you open a case with ebay, they'll just say that you have to wait for it to be delivered. As I said, all they will do is check the tracking on it.
If you ask for a refund, the seller will decline as they have sent it out. It's also not fair on them for you to do that.

Thanks,the tracking was not updating at all after a month and stuck.

slartibartfast229, on 10 February 2021 - 07:32 AM, said:

My item as mentioned above is still somewhere in transit.
I also notice that e-bay seem to have extended the expected delivery times on items, which is not really surprising.

How long you bought your items?

[Craig]

Well, if the refund policy is 30 days from the delaivery date. You have nothing to worry about. You will only need to open a return case if the item is not as described.

You can't get a refund due to delivery times taking longer than usual.

[slartibartfast229]

How long you bought your items?

Bought 24th January, listed by e-bay as 'expected delivery date 11th Feb. - 24th Feb.'
I have a tracking number - which tracks as far as the distribution depot, after which, nothing.
Par for the course during these times.
But I can live with that, it's how it is.

[skittles18]

Craig said:

1612971311[/url]' post='4279349']
Well, if the refund policy is 30 days from the delaivery date. You have nothing to worry about. You will only need to open a return case if the item is not as described.

You can't get a refund due to delivery times taking longer than usual.

Apologized,Craig,estimated delivery date.Am i mistaken to interpret here? Below is the statement that i copy from eBay
Latest estimated delivery date

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage

In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. This extra time allows us to take into consideration the buyer's location, the shipping service used, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud. In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an announcement on eBay.com.

slartibartfast229 said:

1612972074[/url]' post='4279351']
How long you bought your items?

Bought 24th January, listed by e-bay as 'expected delivery date 11th Feb. - 24th Feb.'
I have a tracking number - which tracks as far as the distribution depot, after which, nothing.
Par for the course during these times.
But I can live with that, it's how it is.

Ah,hope you can get yours soon.This is the first time i buy stuff from France seller,should consider local due to the pandemic situation

Edited by skittles18, 10 February 2021 - 12:08 PM.

[ibj40]

slartibartfast229, on 10 February 2021 - 09:47 AM, said:

How long you bought your items?

Bought 24th January, listed by e-bay as 'expected delivery date 11th Feb. - 24th Feb.'
I have a tracking number - which tracks as far as the distribution depot, after which, nothing.
Par for the course during these times.
But I can live with that, it's how it is.

I've had items, internal to the United States sit idle for weeks, with no updates, and then they suddenly get delivered.

I shipped a 60 pound quadraphonic amplifier from Texas to Massachusetts, however, that made it in 3 days.

Hopefully now that the Holidays are behind us, things will improve.