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Missing star logo in New CMC 1/18 SLR mercedes


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#1 OFFLINE   rickytmk

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Posted 27 November 2005 - 11:27 PM

I just received the black CMC 1/18 mercedes today but later discovered there is a missing 3 point star at the back hood, leaving only the glue residue. Is there a photo-etched part there or just a missed painting?
please advise what should I do please....
but anyway it is very beautiful model...

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#2 Guest_nandan_*

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Posted 28 November 2005 - 12:12 AM

Have you searched for the part in the packaging? Sometimes that part may just fall of during transit within the packaging material.

I had a similar experience when I ordered a AUTOart 1:18 Jagermeister from Germany. When it arrived, one of the parts was missing. On searching the box I found to embedded within the thermocol packaging. I just had to take it out from there and paste it back.

#3 OFFLINE   rickytmk

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Posted 28 November 2005 - 12:19 AM

Thanks for your advice but it was not in anywhere within the packaging and it's not on the table or floor as well....very sad

#4 OFFLINE   gundam40

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Posted 28 November 2005 - 05:53 AM

the QC on the CMC SLr Mac's aren't the best, so there's seems to be a lot of missing parts, etc.

Contact CMC Germany and ask for a part. They asked for 25USD for a missing muffler tip when I asked them, and I didn't answer them back afterwards. However, after a few weeks, I get 2 muffler tips in the mail, free... :confused
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#5 Guest_LHD_*

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Posted 28 November 2005 - 07:45 AM

Try to get an exchange from the seller.  Finding a replacement part isn't exactly easy.

#6 OFFLINE   winstoncds

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Posted 28 November 2005 - 08:07 AM

gundam40, on Nov 28 2005, 05:23 PM, said:

the QC on the CMC SLr Mac's aren't the best, so there's seems to be a lot of missing parts, etc.

Contact CMC Germany and ask for a part. They asked for 25USD for a missing muffler tip when I asked them, and I didn't answer them back afterwards. However, after a few weeks, I get 2 muffler tips in the mail, free... :confused

<{POST_SNAPBACK}>

Gary thats great news. CMC probably believes in promising less and delivering more. But did you keep the model or give it back?
Ricky I hope you have as much good luck with Gary in getting the missing emblem from CMC. :cheers
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#7 OFFLINE   gundam40

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Posted 28 November 2005 - 08:09 AM

By the time I got the parts, I had already returned my defect model and gotten a cheaper one on ebay :P

But those spare parts might come in handy someday :giggle Maybe someone on DX might need them :giggle
Gary
Can't wait for Takako figure to be released! :D

#8 OFFLINE   winstoncds

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Posted 28 November 2005 - 08:12 AM

gundam40, on Nov 28 2005, 07:39 PM, said:

By the time I got the parts, I had already returned my defect model and gotten a cheaper one on ebay :P

But those spare parts might come in handy someday :giggle Maybe someone on DX might need them :giggle

<{POST_SNAPBACK}>


Thats greater news and I hope no one will need those parts or any other for that matter for their CMC SLRs.
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#9 Guest_Sir Gary_*

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Posted 28 November 2005 - 08:16 AM

Sorry to hear of your problem Ricky .

Just another one of the many let downs with that particular model and not what you expect from a premium brand .

Hope you get it resolved soon .

#10 OFFLINE   rickytmk

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Posted 28 November 2005 - 08:46 AM

Thank you so much guys...What I did is taken several photos of the missing star hood and then the dealer forwarded my request and photos to CMC. and the dealer said will wait for their response and ask for replacement parts.

Don't you guys think I should demand a refund or should I wait for the "possible" parts replacement? coz what I don't want is that if that were proven to be a indefinite waiting game and by that time refund become impossible, then I will be in nowhere and left with a defective CMC SLR...

What do u think?

#11 OFFLINE   gundam40

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Posted 28 November 2005 - 08:50 AM

rickytmk, on Nov 28 2005, 08:46 AM, said:

Thank you so much guys...What I did is taken several photos of the missing star hood and then the dealer forwarded my request and photos to CMC. and the dealer said will wait for their response and ask for replacement parts.

Don't you guys think I should demand a refund or should I wait for the "possible" parts replacement? coz what I don't want is that if that were proven to be a indefinite waiting game and by that time refund become impossible, then I will be in nowhere and left with a defective CMC SLR...

What do u think?

<{POST_SNAPBACK}>


contact CMC yourself and see what they say. If they say they'll send it, I say wait around 2 to 3weeks... if nothing, get a refund...
Gary
Can't wait for Takako figure to be released! :D

#12 Guest_kkwhung_*

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Posted 28 November 2005 - 10:41 AM

CMC advises people to contact their local dealer and have them order the parts. The parts will be shipped out to the retailer in their next CMC shipment.

#13 OFFLINE   Cuda Jeff

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Posted 28 November 2005 - 02:50 PM

gundam40, on Nov 28 2005, 08:09 AM, said:

By the time I got the parts, I had already returned my defect model and gotten a cheaper one on ebay :P

But those spare parts might come in handy someday :giggle Maybe someone on DX might need them :giggle

<{POST_SNAPBACK}>

Will you charge $25 for shipping?  :giggle


Rickytmk....sorry to hear about your SLR...hope that will turn out fine!  :cheers

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#14 OFFLINE   gundam40

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Posted 28 November 2005 - 07:54 PM

lol @ Jeff
I'm prety sure I won't be charging 25USD for the parts :P As I'm gonna just send by regular mail :giggle
Gary
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#15 OFFLINE   mosteller

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Posted 28 November 2005 - 10:44 PM

If you can get a full refund now, take it!
Bob
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