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Taking Exoto questions now...


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#51 OFFLINE   VeeDub Matt

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Posted 26 May 2010 - 02:49 PM

View Postacisne, on 26 May 2010 - 02:46 PM, said:

Exoto is still screwing with their customers   :lol:
Haha! :occasion14:  I know that... the day Exoto stops screwing their customers is the day Hell freezes over. Specifically, I was interested to know if there was ever an interview with the Big K. at Exoto?  :icon_scratch:

Edited by Biblitect, 26 May 2010 - 02:49 PM.


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#52 OFFLINE   acisne

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Posted 26 May 2010 - 02:54 PM

View PostBiblitect, on 26 May 2010 - 02:49 PM, said:

Haha! :occasion14:  I know that... the day Exoto stops screwing their customers is the day Hell freezes over. Specifically, I was interested to know if there was ever an interview with the Big K. at Exoto?  :icon_scratch:
I would think that Mr. K is too busy dodging court subpoenas and not have the time to give interviews.

Where is it written that the more diecast $$$ equals a better diecast?

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#53 OFFLINE   Diecast24/7

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Posted 26 May 2010 - 03:32 PM

View Postacisne, on 26 May 2010 - 02:54 PM, said:

I would think that Mr. K is too busy dodging court subpoenas and not have the time to give interviews.


Not to mention all the angry customers whose hard-earned money was literally stolen from them. People have been killed for much less.
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#54 OFFLINE   acisne

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Posted 26 May 2010 - 04:08 PM

Would hate to get run over by all the truck loads of Karma that Tony K. had coming toward him.

Where is it written that the more diecast $$$ equals a better diecast?

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#55 OFFLINE   VeeDub Matt

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Posted 26 May 2010 - 04:10 PM

View Postacisne, on 26 May 2010 - 04:08 PM, said:

Would hate to get run over by all the truck loads of Karma that Tony K. had coming toward him.
A-men! Some of us might just happen to be behind the wheel of that truck!  :giggle:

Edited by Biblitect, 26 May 2010 - 04:11 PM.


#56 OFFLINE   Diecast24/7

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Posted 26 May 2010 - 06:32 PM

View PostBiblitect, on 26 May 2010 - 04:10 PM, said:

A-men! Some of us might just happen to be behind the wheel of that truck! Posted Image


I can picture a wildly out-of-control Cat D9 with diesel exhaust pouring out the stacks hurtling toward the offices of Exoto with insanely angry DXers hanging on for dear life and shaking their fists as they plow into the front doors.Posted Image

Something tells me the Exoto house of cards is on very, very shakey ground. When the courts start getting involved, the end-of-life process typically speeds up.
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#57 OFFLINE   JSB 33

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Posted 27 May 2010 - 03:51 AM

With all the posts that are Auto Art business practice related its a wonder that Exoto slips by as much as it does.
This companies history of treating its customers is almost laughable. I just can't understand how people are so willing to let Exoto hang on to their money when almost everything the company promises never comes true?
Smart people are leaving their common sense on the side of the road in hopes that somehow, someway the car they want (and paid for) will somehow magically appear. I just don't get the faith.
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#58 OFFLINE   gt man

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Posted 27 May 2010 - 05:11 AM

why are there such huge increase in prices! how come it's been years since a new release? wouldn't it better to come in a fair market value to obtain more customer evertime i look at there site it like going toa casino , price s change like a roll of the dice .

#59 OFFLINE   Diecast24/7

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Posted 27 May 2010 - 12:39 PM

It all spells trouble for this rogue outfit and I hope it comes sooner than later.
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#60 OFFLINE   VeeDub Matt

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Posted 27 May 2010 - 03:00 PM

View PostDiecast24/7, on 27 May 2010 - 12:39 PM, said:

It all spells trouble for this rogue outfit and I hope it comes sooner than later.
I couldn't agree with you more, nor could I say it any better. My only hope is that all of the customers who've been robbed of their money are able to get refunded before the company goes bust.  :giggle:

#61 OFFLINE   gt man

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Posted 27 May 2010 - 08:11 PM

if anyone has money down and wants a refund,from exoto or hasn't recieved a model,asked to speak to tony, advise him that you going to persue charges for wire fraud and contact the local office of FBI, it usually gets his attention ,

it a shame I was able to purchase  most of my exoto models  form "design In Motion" which took f the hassel out of dealing with exoto. but I had a large order, from exoto which they  started screwing me around on after I had made a complete payment, they refused to ship the order ,I contacted pay-pal and they froze his account for 24 hours .he overnighted my order to resolve the frozen account issue. customer service is a huge issue with exoto.

Edited by gt man, 28 May 2010 - 08:30 AM.


#62 OFFLINE   JSB 33

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Posted 28 May 2010 - 04:10 AM

View Postgt man, on 27 May 2010 - 08:11 PM, said:

if anyone has money down and wants a refund, or hasn't recieved a model,asked to speak to tony, advise him that you going to persue charges for wire fraud and contact the local office of FBI, it usually gets his attention , it a shame I was able to purchase these moels form "design In Motion" which took most of the hassel out of dealing with them . but I had a large order, which started screwing me around on , contacted pay-pal and the froze his account for 24 hours .he overnighted my order to resolve the frozen account .

Please excuse my ignorance but I don't quite understand who you contacted Paypal about, Exoto or DIM?
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#63 OFFLINE   Derby

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Posted 28 May 2010 - 08:17 AM

View PostJSB 33, on 28 May 2010 - 04:10 AM, said:

Please excuse my ignorance but I don't quite understand who you contacted Paypal about, Exoto or DIM?

Sounds like he got some from DIM, but had a large order with Exoto and that's who he contacted PayPal about...

#64 OFFLINE   gt man

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Posted 28 May 2010 - 08:33 AM

exoto tried to screw me , pay pal helped me , and Design in motions is where I purchased most exoto models which was the best thing i ever did when i wanted exoto models .design in motion customer service is just super!

#65 OFFLINE   Diecast24/7

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Posted 28 May 2010 - 10:52 AM

View Postgt man, on 27 May 2010 - 08:11 PM, said:

if anyone has money down and wants a refund,from exoto or hasn't recieved a model,asked to speak to tony, advise him that you going to persue charges for wire fraud and contact the local office of FBI, it usually gets his attention ,

it a shame I was able to purchase  most of my exoto models  form "design In Motion" which took f the hassel out of dealing with exoto. but I had a large order, from exoto which they  started screwing me around on after I had made a complete payment, they refused to ship the order ,I contacted pay-pal and they froze his account for 24 hours .he overnighted my order to resolve the frozen account issue. customer service is a huge issue with exoto.


That's the only language these guys speak I can assure you. I would ask to speak to "Tony or Jack" and when you get the runaround from the aloof receptionist, tell her to leave an urgent message for both of them to please call the California Attorney General's Office about a report you're filing with them for wire fraud.

Seriously, does anyone have a good form letter we could make up and all of us mass mail them, expressing outrage at how our fellow collectors have been stolen from and we want their refunds issued immediately before we start sending complaints to all 50 states Attorneys General offices? Let's do it!
Justin

#66 OFFLINE   mastersleep

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Posted 28 May 2010 - 12:31 PM

Is this the "Got FCKed by Exoto club"  :giggle: ... I guess im not the only one who screwed by this scammers.. I stop dealing wit them for over 2 years now & will not ever buy another Exoto model... http://www.diecastxc...tyle_emoticons/default/mob.gif

#67 OFFLINE   VeeDub Matt

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Posted 28 May 2010 - 04:22 PM

View Postmastersleep, on 28 May 2010 - 12:31 PM, said:

Is this the "Got FCKed by Exoto club"  :rolleyes: ... I guess im not the only one who screwed by this scammers.. I stop dealing wit them for over 2 years now & will not ever buy another Exoto model... http://www.diecastxc...tyle_emoticons/default/mob.gif
There are plenty of us here at DX who sympathize with you. I too have quit purchasing their models after a 6-month battle to retrieve a simple refund.  :giggle:

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Posted 23 September 2010 - 10:11 PM

I know this is an old thread but I'm getting f-ed by Uncle Tony as we speak so I'm here to share my latest experiences.  After putting down money (payment in full) for the McLaren MP4/6 model in summer 2007, and a $100 deposit on the Chaparral 2D in fall 2008, and after reluctantly realizing that I'd never see either model, I decided more than two months ago that I would seek a refund.  Ever since then, it's been one story after another.  The BS they pull is so ridiculous I can't believe it.  First I had to yell at Dawn and threaten legal/public forum action to even get Tony's attention.  Exoto simply won't respond at all unless you resort to this kind of tactic, as I'm sure others can attest.  Then Tony had the nerve the say I should apply my "credit" to other models, and if I didn't I would owe a cancellation fee, to which I replied (a) where is the documentation proving I agreed to any such fee (there is none, of course, he's just making it up), and (b) you've had $300 of my money for 3 years and $100 of my money for 2 years, so the way I figure it you owe me interest, f---stick.  Tony eventually approved my refunds in writing via email, but another month has gone by and, lo and behold -- no check!  Having had no response to multiple follow-up emails, I called over there the other day just to hear the latest excuses.  I decided to go to the accounting department instead of sales.  I ended up on the phone with this non-accounting clown who was trying to tell me the checks were cut and "should have" been sent already.  Of course, he didn't know when they were sent, or to what address!  And of course there was no tracking information.  And, of course, he couldn't connect me to an actual accountant.  And he couldn't again when I called again a few days later, because the accountant was on a "conference call."  And of course he didn't call me back today as promised.  Really?  Man, they're so bush league it hurts -- and that's being downright gentle.  All I want is my $400 -- I'm not even asking for the interest I would get in a successful lawsuit.  Boy, what a lousy experience.

#69 OFFLINE   VeeDub Matt

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Posted 24 September 2010 - 02:48 AM

View Postfiftyeggs, on 23 September 2010 - 10:11 PM, said:

Tony eventually approved my refunds in writing via email, but another month has gone by and, lo and behold -- no check!  Having had no response to multiple follow-up emails, I called over there the other day just to hear the latest excuses.  I decided to go to the accounting department instead of sales.  I ended up on the phone with this non-accounting clown who was trying to tell me the checks were cut and "should have" been sent already.  Of course, he didn't know when they were sent, or to what address!  And of course there was no tracking information.  And, of course, he couldn't connect me to an actual accountant.

Don't fall for their "I'll mail you a check routine," because you'll never see it! You honestly have to file a report with the BBB (Better Business Bureau) if you want this taken care for. It's really a pretty simple process and can be done online! I no longer purchase from Exoto directly because I had a similar experience. Oh, and what ever you do, DO NOT agree to any of Tony Ks deals that he will attempt to offer you. Just get your money back! I'm a bit surprised that they're still at it... I had heard rumors that Exoto was changing their ways. Guess not. Posted Image

#70 OFFLINE   tonyg54

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Posted 24 September 2010 - 05:55 AM

A few months ago people were reporting success w/resolutions on exoto's facebook page.

#71 OFFLINE   Diecast24/7

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Posted 24 September 2010 - 09:35 AM

Tony is getting on the phone now? Are you kidding me? How bad must things be at Exoto for God himself to be talking to the lowly customers? Going to check out Exoto's Facebook page now and try to link here from there.

Edit: LOL They only have 28 friends.
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#72 OFFLINE   VeeDub Matt

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Posted 24 September 2010 - 04:43 PM

View PostDiecast24/7, on 24 September 2010 - 09:35 AM, said:

Tony is getting on the phone now? Are you kidding me? How bad must things be at Exoto for God himself to be talking to the lowly customers? Going to check out Exoto's Facebook page now and try to link here from there.

Edit: LOL They only have 28 friends.

Wow! 28 friends... Posted Image

I actually have two voicemail messages saved on my cell phone from the Big T himself. Posted Image

#73 OFFLINE   tonyg54

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Posted 24 September 2010 - 06:53 PM

View PostDiecast24/7, on 24 September 2010 - 09:35 AM, said:

Tony is getting on the phone now? Are you kidding me? How bad must things be at Exoto for God himself to be talking to the lowly customers? Going to check out Exoto's Facebook page now and try to link here from there.

Edit: LOL They only have 28 friends.


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#74 OFFLINE   Diecast24/7

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Posted 25 September 2010 - 10:28 AM

Posted Image   Posted Image   Posted Image

It'd be easier for customers if that's the approach they took. Instead, the months/years of sweet-talking and  Posted Image are maddening. I am so glad I've never dealt with these dirtbags directly and feel really bad for all their victims. Tony K and his cohorts need to realize that karma's a bitch.
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#75 OFFLINE   speedy

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Posted 20 October 2010 - 03:58 PM

i have never had a problem with buying direct from Exoto, i have never pre-ordered a model only ones they say are in stock, i did have to phone them up once though because the tracking info told me that the parcel had been sent to Germany, they told me that it wasn't a issue & UPS would deliver it on time, which they did a few days later.

i have heard problems with people pre-ordering models from Exoto & that Exoto take the money straight away.

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