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Discussion Starter · #1 ·
Get this, believe it or not i bought an Enzo in the UK for £500, yes i know, £500. That must be some $900 or something. Anyway, I was willing to pay the premium because it was for sale in my home country and believe me theres a difference between model suppliers in America and Germany from those in UK, UK is pretty scarce for this type. Anyway, got 9 1/12ths so was dying for the 'best model'. It arrived and i kind of realised it was not as it should have been. The tailgate flopped around and no, i didnt snap the hinges, the bonnet protuded about 3mm from the front, seemed to be a bit warped. The licence plate was snapped off and so was some brake duct or something. When the first one arrived, it wasnt screwed to the base under the ploystyrene therefore i thought someones been at this one, its probably a return and is being passed on to me. No Chance.

Anyway, told the supplier and the second one has just arrived. The front left suspension has collapsed therefore it sits at all sorts of funny angles. The hinges for the tailgate on this one are in fact snapped so it gets even worse. Also one of the tailgate rods was snapped as well as the two magnets under the tailgate coming away and sticking to the top of the rear wheelarches.

Do you know that the supplier replied that he doesnt need to replace it and didnt even need to replace the 1st one, also that a refund is out of the question. I mean, what is going on here? He is taking it back anyway however i need to wait at least a month til more come in then i'm having to drive 300 miles to physically check it myself so we're both happy. I'm really not fussed, all i want is a model thats right.

My point is Tamiya, get a life and use your heads eh? Dont make people waste their money on something that could have been so good.......also that I'm glad i did buy it from my home country for obvious reasons, its easy to knock on someones door.

Regards,

Matthew
 

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That really stinks Matt. I would say it's the supplier's lack of customer service that is the issue. In wonder if someone got their big greasy fingers on the model before it was shipped to Matt. :confused Somehow, I would think Tamiya's Quality Control people would have spotted a problem like that **BEFORE** the model got packed up for shipping. A company's reputation needs to be protected or else it gets tarnished really quickly.
 
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Discussion Starter · #4 ·
Mattymouse33 - if the goods supplied are not what you agreed to or are not fit for purpose (ie Knackered), then under British law you are entitled to an exchange or refund! (they may argue the damage was done in the post).

Get one from Germany. Its cheaper and German dealers tend to be more careful and respectful of the diecast than ours. I've got personal experience of UK dealers trying to palm me off with rubbish! Just don't take any crap!

:cheers
 

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I have had the good fortune of seeing a few here in Canada. They were all in mint condition. Sounds like it may be the dealer. Hopefuly you get it resolved and get a GREAT car!

DC4ME
 
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Discussion Starter · #6 ·
I agree with DC4ME, I have seen quite a few from my local retailer and they seems to be very well made. However, i did have an episode similar to yours. I had 3 1/12 Z8s before I got one that's actually not broken.
 
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Discussion Starter · #7 ·
Hey guys, cheers for the replies.

I got an e-mail from the supplier today so i'll just need to wait for the replacement.

As for whos fault it is, i think its both the supplier and manufacturer. The supplier because the second one was inspected and built by himself therefore i was assured it was good. Hinges were snapped etc and the rest was basically falling apart.

The first model just didnt fit right. Although the rear tailgate hinges were fine, the tailgate just flopped about as though not even attached to anything. The list goes on eh......

I usually buy from Germany and the States and i sure learnt my lesson here but it was really just incase something went wrong, it was easier and cheaper to deal with. I'm certainly wrong with the latter as i've paid for it twice to be sent back and now will be paying the damn petrol to go and inspect the 3rd one when that arrives. I could have bought 3 of them by the time i'm finished.

If models were just siiting on the shelf and couldnt be physically inspected then the Enzo would probably win hands down, closely followed by the murcie. I've just turned a bit sour about this whole thing now, cant wait for it to be over.......

Regards,

Matthew
 

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Really hope you get a good car next time :cheers

QC issues at that price range are just outrageous! I get PO when my Autoarts arrive with scratches or bad paint :giggle
 
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Discussion Starter · #9 · (Edited)
Definitely good luck with your next one! I'm suprised the Tamiya kit is this poorly done. I've built their plastic kits for several years in the past and have had no problem with them. However, the re-released 1/12 Tamiya F50 actually also had some problems with the fitting of the bonnet and rear engine cover.
 

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Matthew, it's a shame you have had such a problem :cry
If the next model is not right, why not threaten the supplier with the Trading Standards Authority, after all the first lot of models were obviously not fit for the 'purpose' they were sold for (shoppers right and all that!)
Hope you have better luck next time

Ken
 

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Ouch, for the price of around $900, I would of drove the 300 Miles to return it, and say :ranting

Then some :fence to make sure the second one was not like the 1st.

I do hope this all works out for you.

:cheers
 
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Discussion Starter · #12 ·
sorry to hear that for you.

seems that i was lucky then, i received mine in mint condition, i also placed an order on the car as soon as i find out that they where making one.
and i'm luck that my dealer always checks the cars himself before they go in the store, especially if they where ordered.

i'm sure that the 3th one will be a perfect one.
 

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hmmm...i've had plenty ill-fitting engine cover problems on several Tamiya 1/20 Ferrari F1s (e.g. F310B, F1-2000, F2001).

Tamiya is crap in this department.
Their 1/24 Enzo (I built two) also suffers from engine-cover fit!
 
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Discussion Starter · #15 ·
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I stopped building kits probably 6 or 7 years ago. The 1/24 street car Tamiya kits are probably the easiest to build and assemble. Definitely better than the other brands I've built. I don't think I've had any problem with fitments, but I guess that's just me.
 
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Discussion Starter · #16 ·
iv bought 2 of these one for a friend and I. Both where mint nothing wrong and both where from Hong Kong came within 48hours and i only paid £235 each inc p&p.
 
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Discussion Starter · #17 · (Edited)
Hi! I lived in South east asia and also bought the Tamiya 1/12 Enzo recently. It gives me lots of QC problems like wire mesh not fitted properly, 'carbon fiber' base being partially torn off from the metal base which I think it's quite AMAZING. AND maybe the worst of all, I broke my plastic hinges for the engine hood while installing.
 

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Sorry to hear about your problems, Matt. The retailer you bought it from obviously subscribes to "Service with a snarl." :confused I hope your 300 mile trip is worth it. :cheers

:welcome to the board, Baggiolee. :cheers :cheers :cheers
 
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Discussion Starter · #19 ·
Still waiting patiently and biding my time........zzzzzzzzzzzzzzzzzzzzzz.

Anyway, the real fekr is that i've just moved into a new flat and got the games room done up so theres a wall of shelves with downlighters etc to show off the models. Its not finished yet but will be by next week and the only thing missing is that friggin Enzo :box . The model probably cost me more than doing the room up and believe me, getting rid of built in cupboards, re-plastering and putting in new lights etc aint too cheap.

When its finished and i do finally if at all get a good Enzo (feb supposedly), i'll post a few pics of the collection, probably around 90 -100 1/18th modern sports/supercars and 10 1/12th modern supercars. I cant wait to finally see them in their limelight as at the mo, their just lying on the floor in the spare room, nasty, and their covered up to protect from dust and sunlight, sussed!!! :wink
 
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