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About a month ago I picked up a damaged 1/18 Autoart Murcielago in orange for only $10. The car was perfect except for a missing passenger door, both rear view mirrors, and no rubber on the rims.

So I wrote Autoart explaining what condition I bought the model in and I also sent pics of the model with captions.

Well, today I received a package from Hong Kong containing 2 new doors with mirrors and a set of 4 new rims and tires!!!! :cheers

Autoart has once again Made my Day!!!! I am extremely please with their customer service!!!! :nicejob :nicejob :nicejob :nicejob :nicejob
 
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Very good to hear. :cheers :cheers :cheers

Big thumbs up to AUTOart for their excellent customer service. The other great customer service I've the pleasure to deal with is Tamiya. These companies respect their customers. :cheers
 

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Wow! Thats very impressive. I should call them up and say my murcielago is missing every single one of its parts and ask if they can assemble them and send it to me for no charge :giggle
 
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This is a great story and great for you but unfortunately they are inconsistent. I think it depends on who reads your message. I had their original 1982 Corvette Collectors Edition. The T-Tops on it were messed up and I sent them two messages asking if they could send replacements. Even offered to pay for them or at least postage. Not only didn't I get the tops I never even got the courtesy of a response.
 

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Glad to here this went the best way it could for you :cheers :cheers ..

I still haven't recieved an email or anything from them as yet bout my orange AUTOart GTR Diablo... :(. Been a while too... eg: Months. I wonder why they havent responded to any of my emails over the last 2 months about it. Last thing i heard was that they were expediting my request.
 
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Autoart has a great servicedepartment got myself a new exhaust for my BMW 2002 because is was missing and an new antenna for my mustang.
 

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wdc said:
This is a great story and great for you but unfortunately they are inconsistent. I think it depends on who reads your message. I had their original 1982 Corvette Collectors Edition. The T-Tops on it were messed up and I sent them two messages asking if they could send replacements. Even offered to pay for them or at least postage. Not only didn't I get the tops I never even got the courtesy of a response.
That's what I've experienced also. I guess it's time for another try.
 

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While it was very commenible that AUTOart supplied you with the parts you needed, I don't think it is fair ask them for parts for a car you bought at a reduced price. If we all did this AUTOart will put a stop to supplying needed parts for 'legitamite' customers who really deserve to have replacement items due to defects or shipping breakage. Revell-Monogram used to have a similar liberal parts replacement program for thier model kits, but it has been changed and now requires a fee , and limits how many parts you can request. If RM feels your parts request it not genuine they will cancel your request. No manufacturer is businesss for 'free'. :phaty
 

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AAR Gurney said:
While it was very commenible that AUTOart supplied you with the parts you needed, I don't think it is fair ask them for parts for a car you bought at a reduced price. If we all did this AUTOart will put a stop to supplying needed parts for 'legitamite' customers who really deserve to have replacement items due to defects or shipping breakage. Revell-Monogram used to have a similar liberal parts replacement program for thier model kits, but it has been changed and now requires a fee , and limits how many parts you can request. If RM feels your parts request it not genuine they will cancel your request. No manufacturer is businesss for 'free'. :phaty
I am a legitamite customer of Autoart. I have purchased many of their models at full price.

The reason I purchased the damaged model was in hopes to fix it and the only way to fix it was to either buy another damaged model or to ask Autoart for the parts. I would of gladly bought the part if Autoart offered a way to purchase them separately. In asking Autoart, I did explain all the details on the model that I bought (with photos) and they had no issues supplying me with replacement parts. :cheers
 
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