-----Original Message-----
From: Exoto [mailto:
[email protected]]
Sent: Thursday, April 14, 2005 6:43 PM
To: ******@exoto.com
Subject: Exoto.com Feedback: General Inquiries
General Inquiries
Mr. JOSE RODRIGO OCTAVIO
[email protected]
Comments:
I live at Rio de Janeiro, Brazil, and I have some Exoto models collection - 4 Porsches, 2 Cobras Daytonas, 1 GT40, 1 Ferrari F1, 1 Corvette GS.
Last week I bought (brand new) another Cobra Daytona model, the white #56.
The model has some missing parts:
1-The right headlight,
2-The right headlight transparent cover,
3-The right headlight cover that stays inside the hood - a black cover with a red cable
Did you have those parts to send it to me?
Kind regards, Jose Rodrigo Octavio
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From: "Jack" *******@exoto.com
To:
[email protected]
Copy:
Date: Fri, 15 Apr 2005 16:41:05 -0700
Assunto: RE: Exoto.com Feedback: General Inquiries
Dear Sir,
Thank you for your email.
Did you purchase those models directly from us? if so, resend this email with the invoice number.
Thank you,
Jack Pierre Keusseyan
Executive Vice President
Exoto Inc.
5440 Atlantis Court
Moorpark, CA 93021-7101
United States of America
Tel: ***************
Fax: ***************
email: **************
www.exoto.com
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-----Original Message-----
From: zerodrigo [mailto:
[email protected]]
Sent: Saturday, April 16, 2005 3:55 PM
To: jackk
Subject:
En:RE: Exoto.com Feedback: General Inquiries
Dear Jack,
I bought that model (brand new) in this condition.
I bought it at store here in Brazil for half of the normal price knowing about those missing parts.
The front wheels steering arm where disconnected, but the missing parts are more important.
It is possible for you to sell, and send, those parts to me, here in Rio de Janeiro - Brazil?
Kind regards,
José Rodrigo Octavio
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----- Original Message -----
From: Jack
To: zerodrigo
Sent: Monday, April 18, 2005 5:47 PM
Subject: RE: RE: Exoto.com Feedback: General Inquiries
Dear Sir,
Sorry, at this time we do not have the parts. Even if we arrange you the parts, the cost will be about
US$50.00 + US$85.00 for UPS shipping. We can ship it US Mail but we do not guarantee delivery or if the parts are stolen at your Brazilian customs. I say this because we had many problems shipping to your country with US Mail and not to another country. With UPS is is safer and No parts will be lost.
Please let me know if you accept the costs, so that we may contact you as soon as we have the parts for you.
Thank you,
Jack Pierre Keusseyan
Executive Vice President
Exoto Inc.
5440 Atlantis Court
Moorpark, CA 93021-7101
United States of America
Tel: ***************
Fax: ****************
email: ****************
www.exoto.com
--------------------------------------------------------------------------------
-----Original Message-----
From: JRO [mailto:
[email protected]]
Sent: Tuesday, April 19, 2005 3:09 PM
To:
[email protected]
Subject: Re: RE: Exoto.com Feedback: General Inquiries
Dear Sir,
Thank you very much for your kind answer, but 50 dollars for three small plastic parts (the headlight transparent cover, the headlight itsef and the black inside cover) are a bit more than I expected to pay, and plus your UPS shipping the total will be almost the same money that I can use to buy a new Exoto model.
If I were you, I will send those parts free, because the car that I bought here was a perfect example of a production fault at Exoto factory.
I have to say that I love Exoto models, but I dont have the same opinion about the way care about your customers.
Regards,
José Rodrigo Octavio
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----- Original Message -----
From: Jack
To: JRO
Sent: Tuesday, April 19, 2005 7:30 PM
Subject: RE: RE: Exoto.com Feedback: General Inquiries
Dear Sir,
Thank you for your email.
All Exoto Models are QC tested and checked on several steps before the model is packed in its box. Stating that it came just like that from us is non since and you know it. The charges are the charges and this is what it will cost us to send you the parts. For your information, there are a lot of stolen models and defective models of exoto and others which are sold on the internet, and one of them seams to me that is your model.
If you have purchased the model directly from our site, we would not have been having this conversation, because first, all models are legitimate, second if there was a problem it would have been solved.
So, I recommend to go back to your supplier, and let him exchange the model for you, since you want to nickel and dime and try to pay less for a model.
I guess you get what you pay for in this life.
Thank you,
Jack Pierre Keusseyan
Executive Vice President
Exoto Inc.
5440 Atlantis Court
Moorpark, CA 93021-7101
United States of America
Tel: ****************
Fax: ****************
email: ***************
www.exoto.com
