[Guest]

I purchased the Spark 1:18 Porsche 911 Carrera 3.0 RSR back in July. Shortly after I purchased it I accidentally removed one of the hood pins while cleaning the model subsequently losing the hood pin. Going back and forth with Spark customer service over the last few months (first attempt they sent pins for 1:43 model), but I finally received a package today containing the correct pin. They were nice enough to send more than one too.

Thank you Spark, and thank you to the person the other side end of my email

 

[Craig]

Nice one, I contacted them a while ago for a wiper for the Peugeot 905 Le Mans car, sadly they said it was too old & all spares had gone. They were great with communications & actually bothered to reply to me, they were easy to contact too.

 

[emmanouil]

Nice news, professional customer service is always welcome

 

[mairandeddy]

Definitely nice to hear of goodwill stories like this within the hobby