New to the forum, joined after reading this thread. I placed an order with Top Marques on July 16, 2020 for a Toyota Supra "KING ERM" 1:18 in red. I have tried contacting them every week for months and haven't heard any responses since July of 2021.
Last email I got from them, July 1, 2021:
We are now in February 2022 and I have not received the model, nor have I heard any updates.
I have asked several times for someone to please respond and have not received anything back. I hope to hear people start receiving their models, I can't believe it's almost been 2 years.
Sounds just like the one and only reply I got, which was mid-May from ECD B.V. (Top Marques themselves never replied, neither to my subsequent update requests, nor to my cancellation form). Wish this thread existed before I placed an order with them in October 2020. Now I'm out nearly $300 and the time limit with my bank for when a claim can be processed is a laughable 60 days from posting. Shoulda paid with AMEX. Somehow, two of the 3 models I pre-ordered are magically available, but only through Five Diecast. This is a retailer I'm not familiar with, so they might also be full of crap, but the idea that any
retailer got stock before the collectors did is a travesty.
TL;DR: AVOID AT ALL COSTS. Top Marques is a fraud. I'm baffled at how a company can operate like this with offices in Europe and not be in hot water after all this time.
ETA: Long wait times are understandable with the pandemic upending everyone's supply chain - I once pre-ordered a model from BBR in May of 2019, and didn't actually receive notice of availability until July 2021.
The difference between BBR and Top Marques is that I had to contact BBR only once between those dates, at which point I got a crystal-clear reply within 24 hours, giving me 100% confidence that I'd eventually get my order - and after I did, I placed another without hesitation, and am equally sure the day will come when I'll be able to claim it. It also helps that the pre-order fee was never the full price of the items, but only €27.
Top Marques clearly doesn't place the same value in customer support, and notably wants all the money upfront with only a nominal discount, so I don't trust that their models will ever end up on my shelf, nor that the funds will return to my wallet.